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I have a 2019 15" MacBook Pro running OS X Mojave (10.14.6) (company laptop, so can't update yet) and I have a weird problem. When I am connected to the company VPN (via the built-in client, no third party VPNs), and my computer goes to sleep, it often freezes for a few minutes when waking up.

When this happens, upon tapping a key or the track pad the screen wakes up, but the mouse cursor is frozen, and the keyboard does not seem to register any input. The touch bar still works (I can adjust volume, brightness, etc), and if I press Esc then the screen immediately turns off, as though it realized "oh snap, I'm actually still asleep". If I wait 3-5 minutes, it will eventually shake itself out of this stupor and wake up properly.

It also only seems to happen if it goes to sleep for at least a few minutes (so, only on actual sleep, not just display blanking).

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  • Having the exact same issue and it's extremely annoying. As long as the VPN indicator says Connecting... the mac is completely frozen. This also means if at that point I have no internet connection I have to reboot my mac. OSX 10.15.2
    – Simon
    Jun 2, 2020 at 12:05
  • I am also running into this issue. 2020 mbp with Catalina 10.15.5
    – Maarten00
    Jul 21, 2020 at 17:46
  • 2
    I run caffeinate -d as workaround until the issue is fixed.
    – adrum
    Aug 21, 2020 at 22:51
  • This might be a mac issue rather than a VPN issue, as I experience the same with another VPN.
    – Vivek Chavda
    Oct 20, 2020 at 23:18
  • I do have the same exact issue, using a MacBook Pro 16 pouces from 2019, and using openvpn connect
    – koleror
    Nov 13, 2020 at 8:23

1 Answer 1

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This isn't much of an answer, but in truth, the response here is "this is a known issue" (and not officially acknowledged by Apple). I admin macbooks in a 100% remote environment and this issue happens even without the inherent VPN (we use a 3rd party and our own server). In my experience, this issue only happens to my users with models 2016 and above / touchbar macbook pros.

Also, there's a similar post... with no definite answer also. Just wanted to point out you're definitely not alone.

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  • Good to know. Thanks for the answer after so long (even if the answer wasn't what I wanted to hear :D)
    – Mike Caron
    Apr 14, 2021 at 17:40
  • Hm, unrelated, but that other post seems to have copied my question text entirely? Weird.
    – Mike Caron
    Apr 14, 2021 at 17:42
  • yea~ I noticed that. I don't know what to make of that. :|
    – rmfossi
    Apr 15, 2021 at 18:19

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