The reported value looks off by ~38 GB

  1. Settings → General → iPad Storage:

    20,68 GB of 64 GB Used

  2. Files → On My iPad:

    5,47 GB available

I'm trying to Airdrop a 9 GB file to this iPad and it fails, this could be why. Smaller files (~1,5 GB) get transferred just fine.

Rebooted the device several times. Is this fixable without a reset of any kind?

  • discussions.apple.com/thread/3316346 no answer yet about file size limit of airdrop.
    – anki
    Jan 10, 2020 at 12:07
  • confirmed: after i reset this ipad and files finally showed more free space, airdrop started working
    – WhatHiFi
    Jan 29, 2020 at 21:05

1 Answer 1


Solution (kind of): delete the files app, and then install it from the app store. That made it report different storage usage, that was more in line with what's under settings → general, which is close to what I needed.

Of course it's a workaround, and make sure you back up your important stuff before proceeding.

  • just did this again; helped.
    – WhatHiFi
    Feb 27, 2020 at 18:05
  • This didn't helped me. I still see 5,48 GB available in the On My iPhone. I have 57 GB free reported in Storage.
    – Yurkevich
    Nov 16, 2020 at 21:51

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