Bought used MacBook Pro 2018 touch-bar. The previous owner already made a factory reset.

Now, I'm trying to make the first setup of Macbook, but the keyboard and trackpad are not working (even I can't go to safe mode). I'm not able to select a country in the setup window.

I can't go to apple service, cause in the country where I'm living, there's no apple service. And can't give back to the previous owner, cause I'm not in the US.

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  • Can you try to use an external keyboard & mouse? You use those to get into safe mode.
    – fsb
    Dec 31, 2019 at 14:27
  • Could finished setup with external keyboard and mouse. But still keyboard and trackpad don’t work.
    – Abduhafiz
    Dec 31, 2019 at 16:49
  • using the External keyboard, reset SMC apple.stackexchange.com/a/252125/313842 Answer by Monomeeth. apple.stackexchange.com/questions/310819/… has some tips in the Q itself too.
    – anki
    Dec 31, 2019 at 17:47
  • Tried solutions of the first link, not helped. Replacing of the top case assembly is not solution for me. As I said before, in the place where I’m living there’s no apple service. No idea what to do.
    – Abduhafiz
    Jan 1, 2020 at 5:20


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