Whenever I try to uninstall or update iTunes on my Windows computer, it just says:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below.

I searched everywhere for an iTunes 64.msi file, and can not find it. I already tried repairing it several times and did not work.


1 Answer 1


Try using the following link to download iTunes for Windows (64-bit):

For 32-bit version, use this link instead:

Alternatively, iTunes for Windows can also be installed from the Microsoft Store by opening the following link on your computer running Microsoft Windows:

  • it doesn't work. I get an error message saying "an older version of iTunes could not be removed" or something like that Feb 22, 2020 at 20:32

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