I have a long pin and FaceID enabled and have used my AppleID to place my phone in lost mode. This message was the result of my actions:

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Unable to Suspend Cards on iPhone.
If credit or debit cards have been set up for Apple Pay on this device, contact the card issuers to suspend them.

I'm using iOS 13.2.2. What is going on and am I at risk of potential unauthorized purchases?

1 Answer 1


This is intended behavior when the device doesn’t respond to Apple Push Notifications to confirm locking and deactivation of the cards. It could be out of battery or off network or just unable to process the erasure of the cards.

Normally when there is a good cellular data connection setting your iPhone to Lost Mode both disables Apple Pay and suspends and confirms deactivation Apple Pay cards.

In your situation, provided you received an email confirming your iPhone is in Lost Mode, Apple Pay will be disabled and unusable on this device until Lost Mode is turned off.

Entering your device password on the device will turn off Lost Mode and re-enable Apple Pay, but won't un-suspend suspended cards. Normally you have to un-suspend the cards by entering your Apple ID username and Apple ID password. Since your cards were not suspended, they may be usable after entering only your device password.

If you have a weak password or someone else knows your password, then you may want to contact your card provider to suspend these cards.

  • Thank you, turned out the guy was really nice and gave me his address and cell number. I was finally go get it today! Interestingly, I found that it has some odd behavior with some subscription. I don't know which yet. But it looks like it wants me to remove the card and re-add it, since the message won't go away after being unlocked since early this morning. i.imgur.com/Ubp44NE.png Nov 19, 2019 at 8:16

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