iPhone 8 Plus, iOS 13.1

Despite applying the changes in the Home Screen Layout menu, the changes do not appear to take on the device itself. When I open the menu again to change the layout it simply never made the changes and reverts back to how the phone is when it's plugged in.

Am I missing a step?

  • 2
    Update 9/27/19: I spoke with Apple support and they elevated it to the engineering team. They replicated it, could not get it to save the changes either, so they logged a report and noted it. If enough people have the issue then I suppose a fix will come. But in the meantime, it appears to be a bug. – v15 Sep 30 '19 at 2:15
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    I have the same problem. iphone 8, IOS 13.1.2. I can adjust layout in AC2 and apply it. But it doesn't take effect on connected iphone, and when I update again it's the original layout. Oh how I missed the itunes version for editing app layout! – Jason Lau Oct 2 '19 at 22:09
  • Still an issue in Configurator 2.1b6 – Jai Govindani Oct 23 '19 at 7:42
  • Using Configurator 2.7.1, still doesn't work. – Scott C Wilson Dec 23 '19 at 13:07
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    Using 2.11.1 and it still won't save - @hwp08 do you have a bug report number? – Jeff Kranenburg Jan 16 '20 at 22:53

I am using Apple Configurator 2 version 2.13.3 (5B55) and the "Apply" button does apply the changes to my iPhone 6 (running iOS 14.4.2).

Unfortunately, the modal dialog doesn't have a scroll bar, so it only allows me to change app icons from the first 4 home screens. I have enough icons to fill 7 screens on my phone but the final ones are not available.

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