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This question already has an answer here:

I receive emails but I get account error and cannot send.

Any idea what can be the problem?

marked as duplicate by Steve Chambers, user151019, bmike Sep 10 at 21:12

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  • What is the error? – IconDaemon Sep 10 at 14:30
  • on the mail app it shows error and then I begin following steps , and never reach any solution, – Alejandra Seeber Sep 10 at 14:59
  • this is what happens when i click on the error:Connections to the server “p17-imap.mail.me.com” on the default ports timed out. – Alejandra Seeber Sep 10 at 14:59
  • What is the account set here? i.stack.imgur.com/TU4Ba.png (notify me by @ankiiiiiii) Also, go to window menu-> connection doctor and see which part is problematic. Also, see this thread for a lot of tips and tricks. apple.stackexchange.com/questions/152652/… – ankii Sep 10 at 15:04
  • Can also try re-adding the account in system pref -> internet accounts. – ankii Sep 10 at 15:10
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The mail connection doctor window is the best way to diagnose any mail send failure, setup failure and other errors in configuration or connectivity for getting all the logs, red/orange/green status lights and other diagnostic and guided repair tips.

  • connection doctor says:could not connect to imap – Alejandra Seeber Sep 11 at 11:32
  • @AlejandraSeeber Double click that item and you can see what changes you can make. If you validate you have it configured, then it's a support call to the IMAP vendor to validate network connectivity and correlate the error message you get and what they see server side. – bmike Sep 11 at 13:35

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