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I'm on macOS 10.15 Dev Beta 8. iPad is running iOS 13 Dev Beta 8.

My documents folders (Keynote, Pages, iMovie, etc) in the root iCloud Drive folder are all missing. Usually I'd pencil it in as a delayed sync post-update, but I've checked my iPad and they're missing there too. iCloud.com shows the files being there, in the correct place.

Why would both my iPad and my Mac be missing the folders if iCloud.com seems to think they're there?

Does anyone have an experience like this?

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  • What was the update?
    – benwiggy
    Aug 30, 2019 at 12:52
  • @benwiggy the most recent developer seed, I've since unenrolled. Silly mistake, I know, but I'm just trying to figure out how that would explain the iPad.
    – MelonKony
    Aug 30, 2019 at 13:03
  • So this is about the a beta seed? Which one? Please see this question and answers regarding asking questions about Apple's beta software. You'll need to edit your question to include the relevant info regarding version/build and hardware type. Also, be sure you've opened a Feedback to Apple about this issue.
    – fsb
    Aug 30, 2019 at 13:05
  • @fsb thanks for the help. I've updated to reflect the beta versions and I'll open a Feedback with Apple now.
    – MelonKony
    Aug 30, 2019 at 13:11
  • I think you're out of luck to get these syncing again, at least until these OS's are released. The iCloud sync issue in these betas was a widely reported problem as early as the first betas. Some have had the syncing return with subsequent releases but if it hasn't happened to you yet then you might have to wait.
    – fsb
    Aug 30, 2019 at 13:14

1 Answer 1

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That is normal and documented by Apple. (yes it is a known bug, but you didn't lost anything. They were all moved to your iCloud under Documents and/or Desktop folders.

You have to download them from iCloud again

If you want to change settings:

Change this setting under System Preferences -> iCloud (save "Documents and Desktop" on iCloud.

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but this "problem" of missing just happens on Upgrade. If you like you can continuing syncing Documents and Desktop to iCloud. It is just that you will have to download them at least once, now.

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