My new iMac (July 2019) keeps crashing and I'm in need of assistance:
I've had 7 incidents in two weeks:
- Four times when starting Final Cut Pro X I get a forever beachball.
- Two times when starting Wine app (a windows emulator) I get a forever beachball.
- One time when starting MacOS I got a forever beachball.
Each time I'm unable to shutdown or restart the computer afterwards. I get a grey "wheel" as it's shutting down that never finishes. Forcing me to shutdown with the physical power button.
I tried resetting PRAM & SMC. And I downloaded Etrecheck and ran it the next time I started FCPX and got a beachball. But then Etrecheck got stuck in a loop as well and never finished the report. So I was forced to restart (with power button) and I was able to run an Etrecheck report on startup (see below).
I then did a Safe Boot. And a Recovery Boot, where I ran Disk Utility's First Aid 3 time, getting an OK.
What are my options? My fear is that it's a hardware issue and that I need to contact Apple and return the computer (after spending two weeks setting everything up). I don't live close to a store and don't have a car. Hopefully it's a software issue that I can resolve somehow. Asking for this community infinite wisdom. Thank you!
Here's a screenshot of Activity Monitor when app stalled:
And here's an Etrecheck report made after crash, at startup:
EtreCheck version: 6.0.2 (6A004) Report generated: 2019-07-26 02:55:02 Runtime: 1:25 Performance: Excellent Problem: Beachballing Description: 1 out 4 times apps like FCPX (and wine) beachballs and if I try a restart there's a spinning grey wheel. Forced to close down with holding down power button. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 1 3,7 GHz Intel Core i5 (i5-9600K) CPU: 6-core 40 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 ok BANK 1/ChannelA-DIMM1 - 16 GB DDR4 2667 ok BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 ok BANK 3/ChannelB-DIMM1 - 16 GB DDR4 2667 ok Video Information: Radeon Pro 580X - VRAM: 8 GB iMac 5120 x 2880 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 171.48 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 516 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2 - LaCie Rugged Mini USB3 4.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M*****A 4.00 TB (2.88 TB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 171.48 GB used - 325.62 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 499.96 GB (Shared - 2.15 GB used - 325.62 GB free) APFS Mount point: /private/var/vm disk2s2 - M*****A 4.00 TB (2.88 TB used - 1.12 TB free) Mount point: /Volumes/M*****A Network: Interface en0: Ethernet Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: Less than an hour Notifications: (Deleted) one notification ~/Downloads/EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.edb.launchd.postgresql-9.3.plist Executable: /Library/PostgreSQL/9.3/bin/postmaster -D/Library/PostgreSQL/9.3/data Details: Exact match found in the whitelist - probably OK 32-bit Applications: 2 32-bit apps Kernel Extensions: /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext (Logitech Inc., 7.12.1 - SDK 10.12) /Library/Extensions [Not Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.8 - SDK 10.10) [Not Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.8 - SDK 10.10) [Not Loaded] Dropbox.kext (Dropbox, Inc., 1.10.2 - SDK 10.14) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 178 Apple tasks [Running] 106 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 193 Apple tasks [Running] 104 Apple tasks Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2019-03-25) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2019-07-03) Launch Daemons: [Running] com.edb.launchd.postgresql-9.3.plist (? 56bb852 - installed 2019-07-11) [Loaded] com.starstechnologies.updater.plist (Rational Intellectual Holdings Limited - installed 2019-07-11) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-07-11) User Login Items: Skype.app (Skype Communications S.a.r.l - installed 2019-07-24) (Application - /Applications/Skype.app) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-04) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-04) AirPlay: 2.0 (Apple - installed 2019-05-04) AppleAVBAudio: 740.1 (Apple - installed 2019-05-04) BridgeAudioSP: 5.46 (Apple - installed 2019-05-04) iSightAudio: 7.7.3 (Apple - installed 2019-05-04) 3rd Party Preference Panes: Logitech Control Center (installed 2019-07-18) Logi Options Launcher (installed 2019-07-18) Mouse Acceleration (installed 2016-09-09) Time Machine: Time Machine Not Configured! Performance: System Load: 1.22 (1 min ago) 0.93 (5 min ago) 0.63 (15 min ago) Nominal I/O speed: 11.76 MB/s File system: 12.28 seconds Write speed: 718 MB/s Read speed: 836 MB/s CPU Usage Snapshot: Type Overall System 2 % User 6 % Idle 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 16.06 % (Etresoft, Inc.) WindowServer 9.66 % (Apple) TextEdit 6.44 % (Apple) kernel_task 1.77 % (Apple) hidd 0.56 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 627 MB (Etresoft, Inc.) mdworker_shared (13) 376 MB (Apple) Skype Helper (2) 337 MB (Skype Communications S.a.r.l) mds_stores 237 MB (Apple) Dock 110 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Spotlight 108 KB / 6 KB (Apple) mDNSResponder 54 KB / 33 KB (Apple) Skype 27 KB / 58 KB (Skype Communications S.a.r.l) apsd 5 KB / 4 KB (Apple) netbiosd 618 B / 354 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 1 (Apple) Skype Helper (2) 0 (Skype Communications S.a.r.l) bluetoothd 0 (Apple) sharingd 0 (Apple) fseventsd 0 (Apple) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 31.67 GB Used RAM: 5.47 GB Cached files: 2.85 GB Available RAM: 34.53 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-07-11 XProtectPlistConfigData (2103) 2019-07-11 Keynote (9.0) 2019-07-11 Pages (8.0) 2019-07-11 Numbers (6.0) 2019-07-11 Disk Speed Test (3.2) 2019-07-11 Vimeo (1.4.1) 2019-07-13 BankID (7.7.1) 2019-07-15 Master of Typing: Tutor (1.4.0) 2019-07-18 Logitech Control Center (3.8.0) 2019-07-18 Logitech Options (7.14) 2019-07-18 Adblock Plus (2.0.6) 2019-07-19 MRTConfigData (1.47) 2019-07-23 Gatekeeper Configuration Data (173) Diagnostics Information (past 7 days): 2019-07-26 02:12:12 Final Cut Pro.app - High CPU Use (4 times) Executable: /Applications/Final Cut Pro.app 2019-07-24 21:43:08 signpost_reporter - High CPU Use (6 times) Executable: /usr/libexec/signpost_reporter 2019-07-22 20:02:00 com.apple.WebKit.WebContent - High CPU Use (2 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report