I have an email in my Outbox that continually crashes Outlook for Mac 2011 with a "rebuild database" error message. Rebuilding the database took days and never completed. If I start Outlook in safe mode (holding the shift key when loading), I can get into Outlook but the moment I hit Send/Receive or switch to the Outbox folder (where the culprit email is sitting), I immediately get the "rebuild database" error message and can either Rebuild or Cancel, the latter exits Outlook.

Is there a way to empty the Outbox folder through the file system without click on the folder in Outlook? Any other solution?



1 Answer 1


Can you delete the message in the outbox from webmail? If it is not in webmail then it's on the outlook end of things. If that is the case I would remove the entire profile in outlook and re-enter the e-mail accounts and let it build all over again rather than trying to just rebuild the database.

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