When SMS with shortened Click to Chat URL for WhatsApp is received on the iPhone, clicking it leads me to the App Store instead of opening chat in WhatsApp, despite WhatsApp being installed on the device.

When the same delivery method is used (SMS), but the URL isn't shortened, it works as expected.

I tested various URL shorteners and it doesn't work with any.

Has anyone ran into a similar problem and how did they solve it? Googling is unfortunately not giving any results that would cover issues with this use case.

iOS 12.3.1, latest WhatsApp version on iPhone X 256GB.

  • What happens if you copy paste it in Safari?
    – anki
    Commented Jul 11, 2019 at 8:52
  • 1
    It gives the same result, leads to AppStore to install (already installed app)
    – MK86
    Commented Jul 11, 2019 at 8:58
  • I tried bitly.com and the url expanded and "tried" to open WhatsApp.
    – anki
    Commented Jul 11, 2019 at 9:06
  • @ankiiiiiii which iOS version and did you manage to open chat?
    – MK86
    Commented Jul 11, 2019 at 9:29
  • Same as yours on SE. Okay wait! I thought if I tap open, it would work. But it redirected me to App Store too after opening WhatsApp momentarily. Please add this in the question: the momentarily part
    – anki
    Commented Jul 11, 2019 at 10:14

1 Answer 1


Using 'whatsapp://' prefix instead of Click to Chat URL will work properly on both iOS and Android devices.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .