I have an AppleTV 3rd generation (A1469) that will not login to iCloud. After entering the correct password I get

"Unable to sign in. Could not communicate with server".

If I try the wrong password, it gives a different error saying wrong password. My account has 2FA enabled. I've read unofficial forum posts saying you need to use a "decorated password" which is your password plus the 6 digit 2FA code appended. But in this case my iPhone does not show any notification about a login attempt. I've already tried "Reset all settings" in the menu and it's running the latest OS 7.3. Network test does not identify any problems.

1 Answer 1


It turns out this is what happens when you have 2FA enabled. The solution is to get a verification code from an iOS device. Then use this 6-digit code together with your password on the AppleTV. So if my password is mypassword then I would enter like mypassword123456.

Settings > Apple ID > Password & Security > Get Verification Code

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