I must've downloaded this virus when I was prompted to download Flash thinking it was the real software. Now whenever I open Safari I get linked to this search engine. I had this issue with Chrome opening up TapuFind and a few other search engines - I fixed this by completely reinstalling Chrome.

I've tried many methods to remove it but can't get it to un-grey out:

  1. Tried changing in the preferences panel but it's greyed out.

    enter image description here

  2. I don't have "Profiles" in my System Preferences.

    enter image description here

  3. I tried using Malwarebytes but it didn't help.

  4. I tried a safe start with Safari (opening the app while holding down Shift) but that didn't allow me to edit the preferences panel.

  5. Tried booting into Safe mode, but again that didn't help to let me edit the homepage.

  6. Tried cleaning the Cache entirely but again, didn't help (as well at that list thing).

  7. I don't think I have a modified hosts file

    enter image description here

Is there anything else I can do to resolve this issue?

  • Have you tried safe starting Safari? Hold SHIFT while launching and it will disable all extensions. Jun 21, 2019 at 17:44
  • Hi, yes, I've tried this but it hasn't helped :(
    – Antionio
    Jun 22, 2019 at 9:28

3 Answers 3


Deleting your Preferences properties file should do it.

  1. Close Safari completely.
  2. Open a Finder window and go to your Home folder (the one with your Username).
  3. Go to the View menu, and select "Show View Options". (Alternatively, you can hit Command+J.)
  4. At the very bottom of the options window, select (check the box) "Show Library Folder".
  5. Now browse through these folders: Library/Containers/com.apple.Safari/Data/Library/Preferences
  6. Once you drill down to Preferences, you'll see a file named com.apple.Safari.plist. That's your preferences file. Delete it.
  7. Re-open Safari. Your preferences should all now be back to default. You'll have to set things back the way you had them before, but you'll be rid of the messed-up settings.

That should do it!

  • I just tried this, but again, my homepage is still greyed out. Thank you though
    – Antionio
    Jun 22, 2019 at 9:29
  • Create a new Admin user on your Mac and login to that. If Safari is still messed up I'd be tempted to beck up only your vital data and reformat and start over. If it is OK then migrate your data to the new profile and delete the old one. Jun 22, 2019 at 12:41

Use MalwareBytes, (https://malwarebytes.com) a free anti-malware tool. See https://discussions.apple.com/thread/8591130 for more information and instructions.

There are multiple pages trying to get you to download other "removal" tools of questionable origin. (e.g. "Combo Cleaner") MalwareBytes is widely known and respected


Removing profiles is what worked for me. Check out this article for how to do it!

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    – fsb
    Feb 13, 2020 at 17:15

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