When I try to use Animoji, I get the following message/error:

Tap to resume

Additionally, when I tap on my Memoji, I get

Face tracking failed. Tap to retry

However, tapping does not resolve the issue. I've also tried a hard reboot/force restart, resetting all settings, and erasing the phone and resetting all settings—and none of those fixed the problem.

Face ID seems completely unaffected.

What can I do to fix this?

2 Answers 2


Today, I went back to the Apple Store.

After running some tests, they were able to determine a problem with the telephoto lens and Face ID. (Curiously, they saw someone with the same problem earlier that day.)

Because my phone was still within its warranty period, they replaced it free of charge.

Your mileage may vary, but it's worth a shot!


What I did was delete some Memojis that I didn’t need to free up some space. Hope this helps

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