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I was given a Boxanne bluetooth speaker as a present and have been trying to pair it with my Mac but have so far been unable to.

I just get a message saying:

Couldn't connect to the device

Is there another way to do this? I'm running 10.12.6 Sierra.

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No - there isn’t another way to pair.

I would keep notes on what steps you see when you click Pair.

Does it ask for a passcode? If so, do you enter 0000 or something else?

Can you unpair other devices and re-pair them. Sometimes if there’s a lot of bluetooth devices or a microwave oven or lots of WiFi right where you are, you could get interference.

You can control for that by shutting off all other transmitters - all bluetooth, all WiFi including the router and access points and trying to pair just that mac and just that device. Then you restart both devices - full power down, wait 15 to 30 seconds and power up and repeat.

At that point, if the Mac can’t pair with anything - seek Apple service. If that device can’t pair and others can, seek vendor support.

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