My mom must move pictures on her iPhone (not iCloud) to her PC. She's computer-illiterate, and I'm using TeamViewer to access her PC. She has plugged in her iPhone to her PC. Then her iPhone asked her "Trust This Computer?", and she obviously clicked "Trust".

This post links to an Apple website dated Oct 28 2018 that features an ostensibly outdated iTunes layout because it differs from the one below, and I downloaded iTunes today.

This post recommends the Window Photos App.

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  • Do you get any prompt on the iOS device? Does it say device/accessory not supported?
    – airsquared
    May 9, 2019 at 4:57
  • You must unlock the iPhone in order to get data connection to any device at all, on recent iOS. Re-connect, enter touchID or passcode.
    – Tetsujin
    May 9, 2019 at 6:45
  • @Tetsujin I think she did? Please see my edited post.
    – user312755
    May 10, 2019 at 5:11
  • @abc Yes, but not "device/accessory not supported". Please see my edited post.
    – user312755
    May 10, 2019 at 5:11


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