I backed up my Mac with Time Machine, erased the drive, and reinstalled 10.14.4 from USB. After the install process was complete, I restored my data from the Time Machine backup I had made a couple hours prior. The only issue is that I seem to be missing that two hours worth of messages (which were received/responded on my iPhone); there's a two hour gap of messages missing on my Mac.

I can send/receive messages from my Mac post-reinstall just fine, and I see all the messages in various threads exactly as they were while the computer was being backed up via Time Machine. 'Enable Messages in iCloud' is enabled, and was enabled before/after this process. I still have a two hour gap in messages on my Mac though - my iPhone contains the complete list of messages.

Has anyone else encountered this? I would have hoped that iCloud would have noticed the missing messages on the Mac, but that doesn't seem to be the case. Restarting a few times/keeping iMessage open for over an hour doesn't seem to invoke it to sync the missing messages either.

  • Can you leave it connected to the internet and running overnight? Seeing that they are on the phone and both the phone and mac are syncing messages to iCloud should work. Would you entertain an answer to remove the mac from iCloud messages and then sign in another day to see if they sync down? – bmike Apr 15 at 1:05
  • Leaving it connected doesn't seem to solve the message gap issue. I've yet to attempt to sign out/sign in procedure, but I did recently pick up a new iPad and setting it up as a new iPad (same Apple ID but not restoring the apps via iCloud backup)/signing into iMessage, I did receive all of my messages, without any gaps. So that's good news - iCloud is certainly storing all the messages. I'm going to sell my old iPad in about a week, but before I do that I'll attempt the sign out/sign in procedure and will let you know how it goes. Thanks again! – Alex Karpowitsch Apr 30 at 12:35

You must log in to answer this question.

Browse other questions tagged .