I FaceTime every other week or so with my parents. We talk for 1-4 hours when we do. Most times, 1 to 3 times throughout the call, the image will freeze, go blurry, and give me the error “Poor Connection, the video will resume automatically when the connection improves” but the video never resumes, even though if I hang up and call back, the video is fine. Is there a way to fix this so that I don’t have to hang up and call back to get the video back?
I usually use a MacBook Air, but it also happens on my iPhone 6s. My parents are usually using either an iPhone 6s Plus or an iPhone 7.