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I have an iPhone and a MacBook using the same wireless network.

  1. I am able to make a call on my Mac (Mojave) with FaceTime using my iPhone, the call works without any problem.
  2. When receiving a call I get the following popup:

FaceTime Accept/Decline Call

However, after clicking on "Accept" I get the following error:

FaceTime Try Again/Cancel Call

I signed out and in on each device without any improvement. It seems strange as the connection works (I am able to call). I only have problems answering.

Any hints on what I could try?

  • Is your time and date correct? Also are both devices using the same Apple ID? – user310476 Feb 21 at 12:46
  • Yes. Both automatically updated and both in sync. – Matteo Feb 21 at 12:48
  • Are you having issues with other calls or just this call? – user310476 Feb 21 at 12:49
  • Every call. Outgoing is always working. Incoming is never working. – Matteo Feb 21 at 12:49
  • Have you tried a restart? – user310476 Feb 21 at 12:53
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Try rebooting in safe mode as shown in this apple guide: https://support.apple.com/en-us/HT201262 and then restart your mac normally. This should clear the caches and fix the issue.

Source: https://medium.com/@ambroselittle/fix-call-failed-with-continuity-on-macos-sierra-e9e662ad6947

  • Link only answer may not be very helpful as the link are libable to get expired. Consider quoting the linked content as part of the answer – Nimesh Neema May 1 at 11:40
  • Could you explain why clearing caches would be helpful? Did you have the same problem and fix it using this technique, or are you just guessing? – Edward Anderson Jul 9 at 18:31

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