I have an iPhone and a MacBook using the same wireless network.

  1. I am able to make a call on my Mac (Mojave) with FaceTime using my iPhone, the call works without any problem.
  2. When receiving a call I get the following popup:

FaceTime Accept/Decline Call

However, after clicking on "Accept" I get the following error:

FaceTime Try Again/Cancel Call

I signed out and in on each device without any improvement. It seems strange as the connection works (I am able to call). I only have problems answering.

Any hints on what I could try?

  • Is your time and date correct? Also are both devices using the same Apple ID?
    – user310476
    Feb 21, 2019 at 12:46
  • Yes. Both automatically updated and both in sync.
    – Matteo
    Feb 21, 2019 at 12:48
  • Are you having issues with other calls or just this call?
    – user310476
    Feb 21, 2019 at 12:49
  • Every call. Outgoing is always working. Incoming is never working.
    – Matteo
    Feb 21, 2019 at 12:49
  • 1
    @AlessandroDionisi Not yet
    – Matteo
    Mar 19, 2020 at 11:29

4 Answers 4


Try rebooting in safe mode as shown in this apple guide: https://support.apple.com/en-us/HT201262 and then restart your mac normally. This should clear the caches and fix the issue.

Source: https://medium.com/@ambroselittle/fix-call-failed-with-continuity-on-macos-sierra-e9e662ad6947

  • Link only answer may not be very helpful as the link are libable to get expired. Consider quoting the linked content as part of the answer
    – Nimesh Neema
    May 1, 2019 at 11:40
  • Could you explain why clearing caches would be helpful? Did you have the same problem and fix it using this technique, or are you just guessing? Jul 9, 2019 at 18:31

I have the same problem as described above. I can make calls but can not receive any call from anyone. I have a new MacBook Pro so it rules out the possibility of the cache issue as described above. By the way, my mobile number is my AppleID.


My iPhone was connected to the Mac via USB cable. Cutting the connection was the solution. Now it works.


I have the same problem with a MacBook pro (late 2016, four thunderbolts) OSX 10.15.7. Can I call, but when receiving and accept it, fails.

I have connected my computer by WIFI and LAN simultaneously. But when I disconnect the LAN connection, keeping only the WIFI, the problem usually it's solved.

  • 1
    As it’s currently written, your answer is unclear. Please edit to add additional details that will help others understand how this addresses the question asked. You can find more information on how to write good answers in the help center.
    – Community Bot
    Feb 22 at 13:16
  • This does not really answer the question. If you have a different question, you can ask it by clicking Ask Question. To get notified when this question gets new answers, you can follow this question. Once you have enough reputation, you can also add a bounty to draw more attention to this question. - From Review
    – agarza
    Feb 22 at 14:10
  • Excusme @agarza, but I haven't 50 of reputation to add a commment. But are you sure? Is Matteo using WIFI and LAN connection simultaneously?
    – gBere
    Feb 24 at 10:45

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