When I go to the iCloud screen on my iPhone I get a "Verification Failed. There was an error connecting to iCloud."

enter image description here

What can I do to resolve this?

  • 1
    Are you able to browse the Internet? The first step would be to verify that you have connectivity to the Internet. Next, restart your phone. See if the issue persists. – Allan Mar 6 at 18:32
  • Hi, I edited your post and removed your personal Information (email). – Ruskes Mar 6 at 18:49
  • @Ruskes - good catch, but it has been out there at least a month and is still viewable in the edit history. The upside is because it’s an mage, it’s unlikely to have been picked up by site scraping bots – Allan Mar 6 at 18:53

This means you don't have an active internet connection to access iCloud. From the picture, I can see you're not connected to WiFi but using a cellular network. To access iCloud and it's relative Settings you need to make sure:

  • Mobile Data is on

  • You have enabled Mobile Data for Settings

To enable Mobile Data:

  1. Go to Settings

  2. Mobile Data

  3. Toggle the switch at the top

To turn on Mobile Data for Settings:

  1. Go to Settings

  2. Mobile Data

  3. Go to Settings and toggle the switch so it is green

  • 1
    You don't need WiFi to connect to iCloud, it also works over cellular (the screenshot shows LTE which includes data). – nohillside Mar 6 at 18:36
  • @nohillside my answer is saying that possibly their data for settings is off – user310476 Mar 6 at 19:12
  • 1
    It might be better to clarify this with a comment beneath the question, and provide the answer in case it actually is the problem. With data turned off you might not even get that kind of error. – nohillside Mar 6 at 19:16

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .