My facetime was uploaded to the cloud, but when I tap on the facetime icon, it says download not available at this time. I've tried many different times, on different days, but I always get the same result.

What happened?


If you are having trouble downloading it from the App Store try resigning in to your Apple ID and trying to download it again.

If you can’t make calls:

  1. Go to Settings

  2. Go to FaceTime

  3. Turn the switch on:


  • Thanks, but I tried that. the "cloud" icon still appears with the facetime icon even in the AppStore. Clicking gives the same " unable to donwload ..." etc. I wonder if I just somehow need to delete it completely from my phone then re-install.. – Stuart W. Jan 11 '19 at 7:59
  • @StuartW. See support.apple.com/en-us/HT201400 – user310476 Jan 11 '19 at 8:03
  • Thanks, but I don't have a problem connecting to the app store. It just won't let me get Facetime, because it thinks its still in the cloud or something. – Stuart W. Jan 11 '19 at 8:21

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