My facetime was uploaded to the cloud, but when I tap on the facetime icon, it says download not available at this time. I've tried many different times, on different days, but I always get the same result.

What happened?

1 Answer 1


If you are having trouble downloading it from the App Store try resigning in to your Apple ID and trying to download it again.

If you can’t make calls:

  1. Go to Settings

  2. Go to FaceTime

  3. Turn the switch on:


  • Thanks, but I tried that. the "cloud" icon still appears with the facetime icon even in the AppStore. Clicking gives the same " unable to donwload ..." etc. I wonder if I just somehow need to delete it completely from my phone then re-install..
    – Stuart W.
    Jan 11, 2019 at 7:59
  • @StuartW. See support.apple.com/en-us/HT201400
    – user310476
    Jan 11, 2019 at 8:03
  • Thanks, but I don't have a problem connecting to the app store. It just won't let me get Facetime, because it thinks its still in the cloud or something.
    – Stuart W.
    Jan 11, 2019 at 8:21

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