2

My iMac has been running slow and hanging. I looked and found that a lot of old EPSON printer software is still running and installed. I found an uninstall executable in finder:

enter image description here

But when I try to open that I get this error:

enter image description here

So I tried looking at that file via terminal and I found that is actually a directory and the actuall executable is here:

MyiMac:/ root# /Applications/Epson\ Software/Uninstaller.app/Contents/MacOS/Uninstaller

and when I execute that executable this window eventually pops up and hangs:

enter image description here

How can remove this epson garbage off my system?

Update: I have followed the instructions described here: https://epson.com/Support/wa00350

and the EPSON folder has been removed from the /Library/Printers:

enter image description here

Yet there is still EPSON software running on my system:

enter image description here

And I can still see EPSON applications in launchpad:

enter image description here

Note I did have trouble rebooting my iMac and had to pull the power plug out because the system hung during boot up. Fortunately, the second boot attempt was successful.

  • 1
    Have you seen this? epson.com/Support/wa00350 – TNo Jan 6 at 19:40
  • See also apple.stackexchange.com/q/339269/22769 – lhf Jan 6 at 19:43
  • @DaniilManokhin I did see that web page. But I must be having a brain cramp because when it gets to step 4, Open the Hard Drive, I have no clue what then mean by "Open the Hard Drive". – Red Cricket Jan 6 at 21:29
  • Ok they mean to use finder and click on the "Macintoch HD" and then "Library" folder icon then on the "Printers" folder icon. – Red Cricket Jan 6 at 22:12
  • @RedCricket Try using uninstalled again – TNo Jan 6 at 22:22
0

The solution that worked (for other users):

Follow the instructions here:

  1. From the Apple menu, select System Preferences.

  2. Click Print & Fax.

  3. Highlight any Epson printers and click the  button to remove them from the Printers list, then click OK.

  4. Open the hard drive  

  5. Select Library > Printers.

  6. Select the folder labeled EPSON and drag it to the trash.

Note: This will remove all installed Epson printer drivers. You’ll need to reinstall any printer drivers that you still need.

If the software is still on your computer then try using the uninstaller.

This should completely remove all the software.

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.