I just got an iPhone 5 from my friend. It worked well and I decided to restore it to reset it. Yet it is now restarting itself every 3 minutes so I'm trying to do a factory restore. While letting it connected to my computer I pushed the top and menu button and went to iTunes. I get this message ~without any interaction~:

iTunes is downloading the software for this phone and will restore

enter image description here

~It seems to be stuck, but it eventually restarted but~ it keeps restarting itself every 3 minutes.

Between restarts I can start to set the IPhone or even to use it a bit as everybody does if I was fast enough to set it.


I think I achieved to reinstall the OS, but it keeps restarting itself every 3 minutes.

  • How long has this been happening? – user310476 Jan 6 at 12:31
  • Can you edit the question and specify what do you see on the screen between restarts? – Nimesh Neema Jan 6 at 12:34
  • @DaniilManokhin the restarting trouble ? Since I restored it. the "itunes is downloading the software for this phone and will restore" message ? 5 to 10 minutes and the it seemed the IPhone autonomously decided to restart. I don't exclude the possibility that it has some troubles with the usb port, as I tried two wires since this morning (one official, one unofficial) – ThePassenger Jan 6 at 12:35
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    You’re in something called a “boot loop”. I would try hard resetting the phone then restore from backup. – Allan Jan 6 at 16:57
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    Without a backup, you pretty much have one choice: hard reset and recreate your data; you can’t use your device as it is. – Allan Jan 6 at 17:14

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