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enter image description herecame up here after a lot of looking around. Even seen a couple of examples of my issue, JT not sure what to do. Have tried a bunch of stuff and still cannot not get drive to mount. Apple says to wait for a call back in a week after the holidays. Doubt that anyone is reading here now, but..... tying anyway. Older HP external drive and recently upgraded to Mojave. Here is some of the details I posted on Apple ———-

https://discussions.apple.com/thread/2

Not on the actual computer now but for the life of me can’t figure it out. Any ideas - all my back files are there. Tks Stumped.

Edit add info:

High Sierra previous os. run in safe mode, empty caches, remove .plist for time machine, try on another Mac, run iboysoft recovery software. cannot unmount as it won't mount. HP5000s drive. Drive just spins and spins showing activity but won't mount. connected by usb to MBP w/ Mojave. Tks! – Stumped 6 mins ago

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  • What have you tried? What were the error messages? "Tried a bunch of stuff" is not a good description of things you did. "Older HP external drive" - what does that mean? USB? Firewire? Did it work before on your previous OS? What was that previous OS? – Allan Dec 23 '18 at 23:41
  • High Sierra previous os. run in safe mode, empty caches, remove .plist for time machine, try on another Mac, run iboysoft recovery software. cannot unmount as it won't mount. HP5000s drive. Drive just spins and spins showing activity but won't mount. connected by usb to MBP w/ Mojave. Tks! – Stumped Dec 23 '18 at 23:47
  • Please be sure to edit you question with the relevant details. – Allan Dec 23 '18 at 23:51
  • Was it working in the previous OS? Did it work on a different Mac? Please, be specific - remember, we're not there to look over your shoulder. – Allan Dec 24 '18 at 0:08
  • Sorry. Yes and yes. Thought I put that in your 1st request. Was working with high Sierra and it did work on a different Mac a few years back b4 it was moved to the present MBP. Tks – Stumped Dec 24 '18 at 0:18
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From Terminal, what happens if you try:

sudo diskutil repairVolume disk2s2
sudo diskutil mount disk2s2

This will run the Disk Utility disk repair process. Can you report back with any errors or output you get.

You can also try booting into Single User Mode (at start-up hold down Command-S). That'll drop you into a command-prompt and you can try

sudo fsck_hfs -fy /dev/disk2s2
shutdown -r now

That runs a filesystem check (hence fsck), and can also repair damage, then reboots. After the reboot, check and see if it mounts.

  • Alex - guessing you want me to do your suggestions while the external drive is attached and spinning?? – Stumped Dec 24 '18 at 0:05
  • Hey Alex - I couldn’t do the 1st 2 diskutil commands - system kept asking for a password even though I’m logged in as admin. user. For each of the commands I was asked for a password 3 times then got the command prompt. This computer has no password protection. But I am in the process of doing sudo fsck command in your 2nd set of commands and here is where we’re at..... FYI. – Stumped Dec 24 '18 at 1:55
  • Yes, while attached and spinning. Your account needs to be an admin on the box, and then it takes your regular password. If there's no password set, I'm not sure if it needs you to hit enter, or just won't work till you set a password. – Alex Dec 24 '18 at 2:49
  • Can’t figure out how to post a current pic of what it’s doing. Looks like it’s starting over with the fsck – Stumped Dec 24 '18 at 3:11
  • finally had to shut it down. just keep running in a loop. – Stumped Dec 24 '18 at 4:08

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