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I have had my headphones paired to my iPhone but needed to disconnect recently which wouldn't work so I had to 'forget the device'. Now my iPhone won't pair with my headphones at all. Is there a way to get them paired again?

  • do you know how to set the Augustus headphone in to discovery mode , so your iPhone can find it ? – Ruskes Dec 17 '18 at 16:12
  • The first thing to do is isolate the problem - is it with your iPhone or your headset. Do this by trying to connect the headset to a different device (another phone, a PC, a Mac, etc.) If it works on a different device, then chances are, it's your iPhone. Start with that and post the results. – Allan Dec 17 '18 at 16:14
  • You will find the instructions here augustint.com/download/manuals/EP636_EN.pdf – Ruskes Dec 17 '18 at 16:24
  • Thanks Allan. Headphones won't pair with my iPad but paired straight away on another iPhone. Confused. – Phoenix Dec 17 '18 at 19:02
  • So, if I'm understanding you correctly, it won't pair with your iPhone or iPad but it will pair with a completely different iPhone? Try deleting the pairing from both your iOS devices and pair again as if new. The manual also has a procedure to do a factory reset of your headset. Try that as well. – Allan Dec 18 '18 at 13:12
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Go to settings -> Bluetooth and make sure the switch is turned on:

on

Then make sure the headphones are in a range of up to 10 metres and in a state to be paired to the phone.

If this doesn’t work try:

  • Turning Bluetooth on and off on both the phone and the device

  • Resetting the device and restarting the phone

  • Contacting the device manufacturer

  • Thanks! I've tried switching Bluetooth and phone off and on. I am having trouble resetting my headphones after following the manufacturers instructions, it doesn't seem to do anything :/ – Phoenix Dec 17 '18 at 16:47
  • Thank you for your help. My 10 year old helped me put my headphones into discover more, obviously I wasn't doing it properly 🙄 Very pleased, thankful for all the support... – Phoenix Dec 18 '18 at 19:16
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try resetting network settings first if you are reluctant to reset whole phone at once. It is settings-> general-> reset-> network reset.

also to rule out the obvious, try pairing headphones and phone both to a third working device which can be a laptop or some other speakers.

  • Thanks. It will pair with another iPhone so I guess it's my phone at fault. Do you know if I reset the network settings will my iPhone forget the other devices it's already paired with? – Phoenix Dec 17 '18 at 21:15
  • I don’t really know sorry! Try a simple reboot most often it works. If I have to guess, i’ll say no. It won’t forget them all. Coz I myself have done it a few times and things were there as they were. Try apple support to check for a similar question about network reset – ankii Dec 18 '18 at 5:00
  • Thank you!! I contacted apple support and then my 10 year old came along will I was chatting to them and helped his momma put the headphones into discover mode again!! I'm so pleased!! 🙂 – Phoenix Dec 18 '18 at 19:14

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