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My GF recently started working with a Mac and while I'm a IT tech with Linux and Windows knowledge, I'm very much a noob with Macs.

The problem is she's working on a Mac that another user (the guy she replaced) set a admin password, now no one knows said password neither does he pick up the phone.

I've seen there’s a way to create a new admin account via this post:
How can I get admin access to a Mac without knowing the current password?

My question is will she loose any data from the old account? She has some projects and such (I know the keychain will be lost, but she has all the passwords she needs).

  • So, does she have an "admin" account as well as a "user" account? If not, then it's a good idea to do that... – Solar Mike Dec 14 '18 at 12:32
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As you mentioned, credentials will be lost including the Keychain, but files will be preserved. You can either create a new account, log into it and change the permissions on the original account’s home folder to be able to access the files, or reset the password to the existing administrator account and log into that. The former will preserve the Keychain in case the password is recovered while still giving access to the files.

  • Thanks! She has a "public" user account they made for general access, but the admin one, which prevents her from installing software and such is password protected, that's why we want to either create another or reset the current one. Probably gonna try reset the current admin one first! Once again Thanks – Hélder Filipe Correia Carneiro Dec 14 '18 at 12:57

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