My Smart Keyboard Is draining my 2016 iPad Pro battery. Apple Support cannot help. Just opened a case number for me without solving my issue.

message while Smart Keyboard is Connected

Smart Connector is clean (without any debris or cracks or nicks) and it attaches very strong with its magnet. Has anybody experienced this problem and had it resolved, and if so, what fixed the problem?

Apple Support cannot help. Just opened a case number for me without solving my issue.

  • What, exactly, is your question?
    – IconDaemon
    Dec 10, 2018 at 17:18
  • What to do. No Apple store at Greece.
    – user312912
    Dec 10, 2018 at 17:20
  • 1
    what do you mean and how do you know it is draining the battery beyond designed ? Please explain what is your problem. What Smart keyboard ? Right now you have already 3 people asking to close your question, because it is unclear.
    – Ruskes
    Dec 10, 2018 at 17:26
  • When Smart Keyboard is not connected to iPad,battery lasts for 1,5 days with normal iPad use. When Smart Keyboard is connected iPad battery lasts for 2-3 hrs (both cases with battery fully charged)
    – user312912
    Dec 10, 2018 at 17:49
  • All i want to know is if this is a software ios12 problem regarding Smart Keyboard 2016 for iPad Pro 9,7 or is the end of life for my Keyboard (2yrs in use)..//
    – user312912
    Dec 10, 2018 at 17:52

1 Answer 1


Apple offers extended three year repair program for iPad Pro Smart Keyboards w/ sticking keys & other ‘functional’ issues.

Your Model Smart Keyboard for 9.7-inch iPad pro (Early 2016) is covered by this.

Apple will also be issuing refunds to customers that previously paid for a replacement for keyboards eligible under the new program.

  • Can u send me the Apple’s link of the warranty extension ...////????
    – user312912
    Dec 10, 2018 at 19:09
  • when contacting apple support use the "case umber" they gave you
    – Ruskes
    Dec 10, 2018 at 19:46
  • What Apple Support.....??? I’ve already contact them and they gave me no solution. Just a case number to call some country in the EU other than Greece because Apple greece number do not answer when I called them. I’ve been calling then 3days now at least 10 times a day. So put yourself in my shoes having Apple support making a case number for you &telling you to call a EU support number other than your county’s to give you a solution for your case number. @@@@@ TRAGIC 🤪🤪🤪😂😂😂😂😂
    – user312912
    Dec 10, 2018 at 19:58
  • This is the US web site, change it to Greece getsupport.apple.com
    – Ruskes
    Dec 10, 2018 at 20:08
  • Did that. No result.
    – user312912
    Dec 10, 2018 at 20:10

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