I'm attempting to sync my iPad with my MacBook pro, but every time I plug it in I'm getting a message from iTunes, "A software update is required to connect to your iOS device." When I click "Install," I get another error message: "Can't install the software because it is not currently available from the software update server." The iPad's charging icon is also blinking off and on.

As I've been poking around the internet about this, I've gotten several answers about how this is something to do with a beta version of iOS, however currently running only the most current and stable builds of iOS and macOS (iOS 12.1.1 and macOS 10.14.2). Apparently installing xCode worked for some folks back in July/August, but I've done that to no avail...see this thread with the same problem, and a user offering the xCode solution: A software update is required to connect to your iOS device / iPhone

Any help is much appreciated!

Order of messages and subsequent error: enter image description here

enter image description here

enter image description here

  • Welcome to Ask Different. Have you ever had a beta build on this iPad or Mac? – fsb Dec 6 at 18:36
  • Nope. They have always been updated with current and stable versions. – MGlaser Dec 6 at 18:41

I just got a new iPhone XR and got the same issues when I plugged it in to synch to my MacBook Air. Both devices have the latest software 10.14.2 and 12.1.1.

Before doing any Xcode downloads / installs. I tried an new cable and the isssue went away.

Try that.

New contributor
Clolonel Wacker is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct.

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.