Face ID fails to recognize me 90% of the time on iPad Pro.

How do I know why it fails. What can I do to make it work?

I have read and done everything that's mentioned in Apple Support document, If Face ID isn't working on your iPhone or iPad Pro.

How, at least immediately after saving a Face ID scan can I check that it works, i.e. test Face ID say 10 times.

Now it seems to unlock from wake-up and is working about half of the time and in apps e.g. App Store not working at all - How can I keep retrying so it learns?

have just got a useful message from an app - saying that Face ID had failed 5 times so I need to reenter the apps password.

  • Have you tried re-registering your face
    – user310476
    Commented Dec 5, 2018 at 21:11
  • 2
    Have you tried it with someone else's face to see if it's just you?
    – fsb
    Commented Dec 5, 2018 at 21:21
  • @DManokhin That is Apple Doc's point 7 so yes
    – mmmmmm
    Commented Dec 5, 2018 at 22:17
  • @fsb no - and I don't have anyone near - it works sometimes - e.g. just now twice in a row
    – mmmmmm
    Commented Dec 5, 2018 at 22:17
  • 1
    I don't have any problem and it even recognizes me with/without glasses, hats, etc. If it's still under warranty you should take it back to have it replaced.
    – fsb
    Commented Dec 6, 2018 at 14:47

1 Answer 1


In this case it was the distance between face and ipad. Apple says 10-20 inches. I need it to be more than 20 inches to get 60% working on wakeup which is difficult when I can only read the message to use Face Id from less than 10 inches

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