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I have an elderly friend who has an iPad and calls every few days with problems. Doing remote tech support over the phone is getting tedious.

Is there anything available for iPad that's comparable to the Mac-to-Mac screen sharing options? Searching Google only turned up apps that let you administer a Mac from an iPad.

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  • Does your elderly friend has a Mac?
    – Nimesh Neema
    Nov 24, 2018 at 17:35
  • He does, but we switched him to iPad hoping it would be easier for him. Nov 24, 2018 at 17:56

1 Answer 1

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I would probably recommend the Teamviewer app for iOS.

Full instructions found here.

It is Free and you can download it from App Store

For your specific case read this

How to Get Started with Mobile to Mobile Connections!

That will allow you screen sharing but not Control since iOS does not allow remote control at this time.

But there is an exception. You can connect to any iOS based devices with TeamViewer for Remote Control for iOS. This feature, however, is limited to connections to apps that have the TeamViewer Screen sharing SDK for iOS integrated.

Therefore, only screen sharing is possible for connections from a mobile device to an iOS app.

On the Supported iOS App

This functionality is based on the implementation of the Screen sharing SDK by the app developer and meant for them to support their app on an iOS device.

Therefore, it is only necessary to initiate a support request from within the supported app.

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  • Yes, that was the first thing I looked at, but as far as I can tell, it lets you administer a Mac from an iPad, but not the other way around. If I'm wrong about that, then this is the answer I was looking for; let me take a look at the instructions. Nov 24, 2018 at 17:57
  • @EdwardFalk I have updated my post with link hopefully answering your question.
    – Ruskes
    Nov 24, 2018 at 18:23
  • Aha! I'd downloaded TeamViewer Remote Control when what I really wanted was TeamViewer QuickSupport. Nov 24, 2018 at 18:43
  • OK, I tried it out. It lets me see the iPad, but it doesn't let me control it. It's still a huge improvement, since at least I can see what's on my friend's screen, but I'm still hoping there's a way to control it too. Nov 24, 2018 at 18:44
  • I believe that Apple (currently) does not allow remote control of iOS devices. Hopefully they will come to their senses, till then the solution you have is likely the best of many bad choices. Nov 24, 2018 at 19:00

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