1

My iPhone (under iOS 12.1) informs me that I should "Update Apple ID Settings" for otherwise "Some account services will not be available until [I] sign in again."

When I launch Settings > Update Apple ID Settings iOS first promts me for my "Apple ID Password", then "iPhone Passcode", and then "Mac Password". The description for the last one reads: "Enter the password you use to unlock the Mac ...".

What password does this refer to? I hesitate to type in lots of passwords without better information on what's going on here. I do own both an iPhone and a MacBook and use the same Apple ID account on both.

  • 1
    I suggest you to call Apple Care about this strange request. This is either a bad user interface lacking the minimum information to trust it or a serious bug.[return] Your reaction is a pretty healthy one: never obey to anything asking you password or private information when you don't have sufficient evidence to trust it. – daniel Azuelos Nov 22 '18 at 14:50
  • 1
    ^^ @danielAzuelos I would agree, except from what I can tell, this password is being asked for in the official settings app. Given how locked down iOS is, it's hard to imagine the Settings app being hijacked somehow. Sounds safe. – Wowfunhappy Nov 22 '18 at 15:33
  • Hi, you are right ! this part looks suspicious "Enter the password you use to unlock the Mac ...". on iPhone. Unless you have a Mac that is linked to iPhone. Do you ? – Ruskes Nov 22 '18 at 16:01
  • @Buscar Linked to iPhone in what way? What specific check do I have to perform for determining yes or no in the sense you are referring to? – rookie099 Nov 22 '18 at 16:04
  • 1
    [bis] I suggest you to call Apple Care about this strange request. This is too serious a security problem as exposed. They will answer you even if you don't have any hardware problem under waranty. – daniel Azuelos Nov 23 '18 at 15:31
0

So the mystery is now apparently solved. The 3rd password required (apparently) was the macOS user password of the account where I use the same Apple ID on my Mac.

This password was not accepted in the third verification step in my case (apparently) because I had used the same Apple ID (partly for testing purposes in relation to this very issue) with different user accounts on that Mac. This is clearly a corner case, because most Macs presumably only have single accounts installed.

The issue went away by choosing "Forgot Mac Password?" and then "Reset Encrypted Data" when iOS prompted for the 3rd password. The detailed description of the last steps reads as follows:

End-to-end encrypted data stored in iCloud will be permanently deleted. This may include Messages in iCloud, saved passwords and home data. Are you sure you want to continue?

I've been told that despite of this description what would be deleted is only credentials, and the fact that I can still see e.g. calendar items shared via iCloud on both my iPhone and Mac after performing this procedure seems to confirm this.

After this intervention, iOS no longer reminds me that I should "Update Apple ID Settings" and everything seems back to normal.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .