I received a brand new macbook pro a few days ago. I have logged in to the app store with my own Apple ID but I am unable to update the built-in applications: Pages, Numbers, Keynote etc.

The error is:

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I have done a bit of research about this, but these apps came with my machine. It's not possible they were purchased with another Apple ID as this came straight from ordering online at Apple.com and came in a sealed box.

  • Have you tried deleting those applications all together (keeping a backup in case of problems) and then reinstalling from the App Store? – Mike Scott Nov 18 '18 at 16:21
  • Your best bet is to contact Apple directly. They can investigate and resolve the problem in the quickest manner. – fsb Nov 18 '18 at 16:26
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    sometimes when you log in from new device it does that. Go to your profile (in App Store) and verify the device (Mac) is correctly showing – Ruskes Nov 18 '18 at 16:31
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    @Buscar웃 As soon as I went to the account tab it asked to bundle these apps to my apple ID. Thank you this was my solution. I'm not able to mark this as answered as this was not an "answer". – Dean Nov 18 '18 at 16:32
  • OK, I'll make this an answer so you can mark it as done, and others can find the simple solution. – Ruskes Nov 18 '18 at 16:38

Sometimes when you log in with new device the App Store gets bit confused.

Go to you Account in App Store and verify it showing the right device.

  • In Mojave's App Store, where do you see your device in your account? – Redarm Nov 18 '18 at 17:07
  • @Redarm I do not know, do not have Mojave, but on High Sierra go to your account and click Edit – Ruskes Nov 18 '18 at 17:12
  • Do you mean "Edit at appleid.apple.com"? Which then forwards you to appleid.apple.com in a browser? – Redarm Nov 18 '18 at 17:22
  • @Redarm you go it, do you have that problem – Ruskes Nov 18 '18 at 17:28
  • No, not yet anyway. I was just curious where the device is meant to be displayed. Thanks. – Redarm Nov 18 '18 at 17:34

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