I received a brand new macbook pro a few days ago. I have logged in to the app store with my own Apple ID but I am unable to update the built-in applications: Pages, Numbers, Keynote etc.

The error is:

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I have done a bit of research about this, but these apps came with my machine. It's not possible they were purchased with another Apple ID as this came straight from ordering online at Apple.com and came in a sealed box.

  • Have you tried deleting those applications all together (keeping a backup in case of problems) and then reinstalling from the App Store?
    – Mike Scott
    Nov 18, 2018 at 16:21
  • Your best bet is to contact Apple directly. They can investigate and resolve the problem in the quickest manner.
    – fsb
    Nov 18, 2018 at 16:26
  • 1
    sometimes when you log in from new device it does that. Go to your profile (in App Store) and verify the device (Mac) is correctly showing
    – Ruskes
    Nov 18, 2018 at 16:31
  • 1
    @Buscar웃 As soon as I went to the account tab it asked to bundle these apps to my apple ID. Thank you this was my solution. I'm not able to mark this as answered as this was not an "answer".
    – Dean
    Nov 18, 2018 at 16:32
  • OK, I'll make this an answer so you can mark it as done, and others can find the simple solution.
    – Ruskes
    Nov 18, 2018 at 16:38

1 Answer 1


Sometimes when you log in with new device the App Store gets bit confused.

Go to you Account in App Store and verify it showing the right device.

  • In Mojave's App Store, where do you see your device in your account?
    – Redarm
    Nov 18, 2018 at 17:07
  • @Redarm I do not know, do not have Mojave, but on High Sierra go to your account and click Edit
    – Ruskes
    Nov 18, 2018 at 17:12
  • Do you mean "Edit at appleid.apple.com"? Which then forwards you to appleid.apple.com in a browser?
    – Redarm
    Nov 18, 2018 at 17:22
  • @Redarm you go it, do you have that problem
    – Ruskes
    Nov 18, 2018 at 17:28
  • No, not yet anyway. I was just curious where the device is meant to be displayed. Thanks.
    – Redarm
    Nov 18, 2018 at 17:34

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