I'm having odd behaviour with my Homepod. It feels like a bug. It has internet (plays music fine) and is definitely on the same wifi network as my iPhone and my other mac computer (I've verified this in my router admin area, and it is not on a guest network or anything that might have network isolation). It shows up fine in the 'home' app of my iPhone. However it randomly disappears as an airplay option (from any other device), and if I try and a do something that requires my iPhone like add a reminder I get the 'Before I can help with Personal Requests, the iOS device associated with this HomePod needs to be on the same Wi-Fi network.' message.

Note I'm on the latest firmware and iOS as of today (12.x)

  • how crowded is your network ? (many other WiFi on same channel). Try using different channel on your router. – Ruskes Nov 10 '18 at 17:18
  • Try restarting the router – user310476 Nov 16 '18 at 16:13
  • Restarting the router works but only temporarily. – Peter Nov 18 '18 at 0:31

Went to Apple today This is a fix it worked for me

  1. The phone you use needs to be on the same wifi frequency 2.4Ghz or 5Ghz

  2. Set the frequency in the router settings to restrict devices to only one frequency not set to dynamic which allows alternation depending on circumstances

  3. you can check which devices are connected to the frequency's in connected devices in router settings

I found that my devices such as phones connected to 2.4G when a few rooms away form my router but connected to 5G when close to the room with the router

because my Home pods stay in the same place they connected to the same WIFI frequency's all the time

if your home pod is on 5G and then your phone switches to 2.4G the Home pod does not work as predicted


  • Interesting, this is the first idea I've seen that has potential merit. Thanks. Odd that homepod needs to be on same frequency and not just the the same network - that seems like a very odd architecture bound to cause very hard to track down problems. I've changed my router to explicitly have an SSID for each frequency. I'll report back on how it goes after some trial days – Peter Nov 18 '18 at 0:29
  • I'm marking this as accepted now. Since having the HomePod on the same band as other devices for the last number of days, I haven't seen the bad behavior. – Peter Nov 22 '18 at 17:55

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