I keep getting repeated prompts, everytime I switch on wifi or connect to LTE I get a message that says:

Enter the password for your Apple ID: [email protected]

This is not my AppleID and never was. Nobody has used my phone to sign in with that id

I cancel and I get another prompt for a different Apple ID.
Ive tried the following things, none of which worked

  • Signing out of iTunes on iOS
  • Unsyncing all music from iOS
  • Removing all pirated music from iTunes on Mac and resyncing to iOS.
  • Turning off cellular data in iTunes & App Store in iOS.

It keeps coming back and prompting nomatter what I try. What else can I do?

iOS: 12.1

iPhone: Xs

  • how did it get on to YOUR phone ? Did you send a email to the [email protected]
    – Ruskes
    Commented Nov 3, 2018 at 2:19
  • Is the email address different every time this happens?
    – IconDaemon
    Commented Nov 3, 2018 at 7:58
  • 1
    The logical assumption [even if you think it could never have happened] is that an app was downloaded under that ID - This QA - apple.stackexchange.com/q/147366/85275 - used to be a good way to identify any 'foreigners' in your system, but unfortunately no longer works. Open to newer suggestions.
    – Tetsujin
    Commented Nov 3, 2018 at 8:33
  • It’s always the same 2 apple ids
    – CraigH
    Commented Nov 3, 2018 at 17:24

1 Answer 1


I tried several things for weeks to fix this. Sadly, the only thing that worked was restoring my phone from iCloud backup.

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