I have an iPad 2 and an iPhone 6 on the same wifi network.

Making a facetime call using the iPad is a nightmare. The video freezes constantly. An iPhone 6 on the same wifi works like silk.

My internet is DOCSIS, cable 35 MBPS down and 3 MBPS up.

My ISP replaced the old router I had (a motorola) with a new more "modern" design a (thompson DWG874B).

What can be the problem?

1 Answer 1


If one device works fine on the network with a network-bound app and the other does not then it is not likely the fault of the network. And as you have replaced the WiFi router on your network and it still has problems you need to look at the iPad.

The first thing I would do is reset the iPad's network settings like this:

Settings > general > Reset > reset network settings

If that does not fix the issue I would back up the iPad to your Mac/PC via iTunes and go back to:

Settings > general > Reset > Erase All Content and Settings

And wipe the iPad. Once you do that restore it from the backup you just made and try again.

  • BRILLIANT! This appears to have solved 90% of the problem. The iPad still freezes eventually but it is way better. THANKS
    – Duck
    Oct 31, 2018 at 14:12
  • Oddly enough resetting network settings will often fix a multitude of iOS problems as the network (Cellular and WiFi) are central to its functioning. Oct 31, 2018 at 14:54
  • OK, the ipad improved a lot but the problem is still there.
    – Duck
    Oct 31, 2018 at 19:02

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