I've got 2018 MacBook Pro 15" (Radeon Pro 560X), which I'm connecting to external LG 4K display (27UD69P-W) via Satechi Type-C to HDMI Adapter (says 4K/60hz on the box), but the display is running 30hz.
How do I make it do 60hz?
Ask Different is a question and answer site for power users of Apple hardware and software. It only takes a minute to sign up.Sign up to join this community
On my Philips 328P6V monitor, using a USB-C to DisplayPort cable with my MacBook Pro (15 inch model from 2019 with Radeon Pro 560X), I first was stuck at 4k@30Hz and couldn't get 4k@60Hz (even though the cable supports it). I had to do two things:
The first point is pretty obvious, given that DisplayPort 1.1 only supports 30Hz for 4k.
The second point, however, is a bit weird. The original setting was:
And this setting delivered 4k@30Hz. Choosing "Default for display" changed it to 60Hz. After that, even re-selecting "Scaled" keeps my monitor at 4k60Hz.
What I believe might have happened is, that when I had first connected the display, it was still set to DisplayPort 1.1, and I assume my Mac remembered this. Resetting SMC/PRAM didn't seem to help. Switching the Resolution selector in the System Preferences probably made macOS rescan the connection and remember the updated DisplayPort 1.2 capability.
I had the same issue on my MacBook Pro 16". You need to option+click on scaled in display settings and then select 4k resolution. Then tick the box that says "show low resolution modes" and then change the refresh rate to 60hz. Solution found/problem solved.
If this doesn't work its your adapter or cable that is the issue.
So I've tried a few things:
For me it was an HDMI cable issue as Bunches answered. I used the one that came with my gaming monitor and it started working. So her answer is indeed helpful, nobody else mentioned trying another HDMI cable. Unfortunately i dont have points to give you an upvote yet.
I would love to know which exact spec was a mis-match but both cables have similar labelling: -
Premium Hight Speed HDMI cable with ethernet AWM style 20276 80C 30V VW-1
The only difference is the model number:
E358026 - not working.
E474198-C - working.
I’ve had better luck using USB-C to DisplayPort with macOS to achieve 4K@60hz. Something with HDMI 2.0 was a bit of a tweak to that standard. Even using Win10 I had to specifically go into the NVidia settings and tell it to use the UHD profile to achieve 60hz over HDMI 2.0. I imagine SwitchResX is giving you that capability.
** I have also a dock hub dual usb-c port with outputs ports one of them HDMI and also 2 usb-c output ports.
This issue happen to me on any combination, using my dock hub or directly connecting the cable to one of the MacBook ports, I use 2 monitors this samsung 4k and the other 22" DELL FHD, also it doesn't matters if I use just the samsung monitor or both, but by default connecting the usb-c/HDMI cable to the monitor doesn't recognize the @60hz and sometimes neither all the capable resolutions it's really annoying struggle on this on a recent Macbook Pro, so when this happens I used to disconnect the cable from the usb-c on my MacBook then connect it again and finally switch the HDMI ports on the monitor and backing it up again to the correct HDMI port with the 60hz capability, THEN the resolutions are selectable and also the 60hz option to all the resolutions.
I have had the same problem with that exact cable (Satechi) and a 4k TV. There is a problem with those active adapters & cables on the MacBook Pro 2017 & 2018 models. Please check your "USB" category on System Profiler, does it state that the cable is connected as "BILLBOARD 2.0" under the USB 3.0 category? For me it seems that we can't activate the "DP Alt Mode" on these thunderbolt ports (for no apparent reason). And that's why you are getting 30hz.
In my case, one day "Default for display" workaround stopped working.
After reseting NVRAM, workaround started working as usual.
I have a MacBook Pro 15'' Mid 2015. I had a simple HDMI cable first, and MacOS only supported a 30Hz refresh rate. It was painful to use. I bought several different cables, but it was still stuck at 30Hz. I hacked a custom 60Hz crappy resolution with SwitchRes4x but that's all I could get. No 4K for me.
Then, suddenly, after resetting SMC and NVRAM AND reinstalling MacOS from scratch, 4K is working fine with a DisplayPort to ThunderBolt 2 cable (my monitor doesn't have a USB-C port)!