This 2011 MBA is updated to High Sierra. I have tried to connect to 5 different WiFi networks but in all cases, the MBA can connect to local network but no Internet.

All 5 of these networks are professionally configured in hotels.

Running Diagnostics seems to say everything is ok. Also, at the same time I can connect to the same networks with another Macbook Air (2013, Mojave) and two different iPhones (8 and 6s) with no problems.

If I turn on Personal Hotspot in either of the two iPhones, the 2011 MBA obtains Internet no problem and gives a fast connection.

The 2011 MBA used to work fine on wifi with no problems. It may be that updating the OS has somehow caused a problem, but I'm not the primary user of the 2011 machine and am not sure if the problem appeared with HS or was there before.

Does anyone have any suggestions to troubleshoot a WiFi connection that doesn't get to the internet?

  • what is your router ? did you reset it ?
    – Ruskes
    Oct 14, 2018 at 2:56
  • 2
    All 5 of these networks are professionally configured in hotels and aren't available to reset. I have been traveling for some time. But surely the same behavior across multiple networks indicates the 2011 MBA is somehow the problem. Especially since other devices can connect no the same networks at the same time with no problem. Oct 14, 2018 at 3:03
  • open your browser on the mac, then type cnn.com in the web address
    – Ruskes
    Oct 14, 2018 at 3:20
  • 1
    I would say someone has played around with your default route or DNS entries on your wifi adapter. Go to network settings and check both DNS and static routes for your wifi adapter, there is anything in there delete it.
    – Deesbek
    Oct 14, 2018 at 5:10
  • 2
    When you say “no Internet”, what exactly do you mean? Have you tried ping
    – Mike Scott
    Oct 14, 2018 at 6:11

1 Answer 1


As you say this only happens with Hotel Networks.

Usually the process with Hotel networks is 2 steps.

1- First you log in to they WiFi

2- Once logged in, the Hotel Server will send you a "Captive Portal" web site, on which you must continue to get Internet access. I assume you do not get t this step (no portal showing)

Your Mac (for your protection) before that popup shows, will check the certificate revocations to verify the popup being shown isn't a fake one.

Fixing it:

Usually there is simple fix to show the Captive Portal by just entering cnn.com in your browser and it will redirect you to the Captive Portal, but not always.

Try with different browser open.

Alternative solution is to create a "new location" in the network system preferences window, name it Hotels if you whish, and remove all DNS servers.

Similar problem and solution described here https://apple.stackexchange.com/a/37851/46541

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .