After migrating to a new computer when trying to active Office 2016 I'm getting the following error message:

Another account from the same organization is already signed in. To switch accounts, please go to Applications/Utilities/Keychain access, clear all entries including the 'Office' keyword, and then restart the app.

I tried following the steps here https://medium.com/@wangyidan621/microsoft-office-activation-and-keychain-removal-19664b1e7e77 but it didn't solve the issue.

1 Answer 1


What ended up working was going to https://portal.office.com/account/ then Install Status, deactivating the license, and then signing in and activating the application (e.g. Word) again.

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