3

Does anyone know what could be causing this? Happening at least daily now, sometimes multiple times :(

Anonymous UUID:       9BD0D242-70AD-9DEC-BCA3-D8DCCE96A963

Sat Oct  6 09:25:04 2018

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f97c9c271): "UPSB(MacBookPro13,2): thunderbolt power on failed 0xffffffff\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOPCIFamily/IOPCIFamily-320.70.1/IOPCIBridge.cpp:1307
Backtrace (CPU 0), Frame : Return Address
0xffffff9206baba90 : 0xffffff801746c1c6 
0xffffff9206babae0 : 0xffffff8017595274 
0xffffff9206babb20 : 0xffffff8017587544 
0xffffff9206babb90 : 0xffffff801741e1e0 
0xffffff9206babbb0 : 0xffffff801746bc3c 
0xffffff9206babce0 : 0xffffff801746b9fc 
0xffffff9206babd40 : 0xffffff7f97c9c271 
0xffffff9206babdb0 : 0xffffff7f97c9cdc6 
0xffffff9206babdd0 : 0xffffff7f97c9b0bb 
0xffffff9206babe20 : 0xffffff7f97ca59ed 
0xffffff9206babe40 : 0xffffff8017a7eef5 
0xffffff9206babeb0 : 0xffffff8017a7ec9a 
0xffffff9206babed0 : 0xffffff80174a5844 
0xffffff9206babf40 : 0xffffff80174a53a5 
0xffffff9206babfa0 : 0xffffff801741d557 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOPCIFamily(2.9)[AEA4C7F5-CCB0-338B-B471-CF28A9792522]@0xffffff7f97c94000->0xffffff7f97cc8fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
17G65

Kernel version:
Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64
Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F
Kernel slide:     0x0000000017200000
Kernel text base: 0xffffff8017400000
__HIB  text base: 0xffffff8017300000
System model name: MacBookPro13,2 (Mac-66E35819EE2D0D05)

System uptime in nanoseconds: 741083145668
last loaded kext at 247815655818: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9a9e7000, size 69632)
last unloaded kext at 308555536777: com.apple.filesystems.msdosfs   1.10 (addr 0xffffff7f9a9e7000, size 61440)
loaded kexts:
com.parallels.kext.vnic 14.0.1 45154
com.parallels.kext.netbridge    14.0.1 45154
com.parallels.kext.hypervisor   14.0.1 45154
com.parallels.virtualhid    1.0.3 3
com.intel.kext.intelhaxm    6.0.5
com.parallels.virtualsound  1.0.36 36
com.apple.filesystems.smbfs 3.2.3
com.apple.driver.AudioAUUC  1.70
com.apple.driver.ApplePlatformEnabler   2.7.0d0
com.apple.driver.AGPM   110.23.37
com.apple.driver.X86PlatformShim    1.0.0
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUpstreamUserClient    3.6.5
com.apple.driver.AppleHDA   281.52
com.apple.driver.AppleHIDALSService 1
com.apple.driver.AppleGraphicsDevicePolicy  3.20.13
com.apple.AGDCPluginDisplayMetrics  3.20.13
com.apple.driver.AppleHV    1
com.apple.iokit.IOUserEthernet  1.0.1
com.apple.iokit.IOBluetoothSerialManager    6.0.7f10
com.apple.driver.pmtelemetry    1
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleIntelPCHPMC   2.0.1
com.apple.Dont_Steal_Mac_OS_X   7.0.0
com.apple.driver.AppleIntelSKLGraphics  10.3.6
com.apple.driver.AppleMCCSControl   1.5.5
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleOSXWatchdog   1
com.apple.driver.AppleEmbeddedOSSupportHost 1
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleIntelSKLGraphicsFramebuffer   10.3.6
com.apple.driver.eficheck   1
com.apple.filesystems.apfs  748.51.0
com.apple.filesystems.hfs.kext  407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.driver.AppleTopCaseHIDEventDriver 133
com.apple.driver.AirPort.BrcmNIC    1241.31.1a9
com.apple.driver.AppleSmartBatteryManager   161.0.0
com.apple.driver.AppleACPIButtons   6.1
com.apple.driver.AppleRTC   2.0
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    6.1
com.apple.driver.AppleAPIC  1.7
com.apple.nke.applicationfirewall   183
com.apple.security.TMSafetyNet  8
com.apple.security.quarantine   3
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 281.52
com.apple.kext.OSvKernDSPLib    526
com.apple.driver.AppleGraphicsControl   3.20.13
com.apple.iokit.IOAVBFamily 680.2
com.apple.plugin.IOgPTPPlugin   680.15
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleSSE   1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport  6.0.7f10
com.apple.iokit.IOBluetoothHostControllerTransport  6.0.7f10
com.apple.driver.AppleBacklightExpert   1.1.0
com.apple.iokit.IONDRVSupport   519.20
com.apple.driver.AppleSMBusController   1.0.18d1
com.apple.AppleGPUWrangler  3.20.13
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.driver.AppleHDAController 281.52
com.apple.iokit.IOHDAFamily 281.52
com.apple.iokit.IOAudioFamily   206.5
com.apple.vecLib.kext   1.2.0
com.apple.driver.X86PlatformPlugin  1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.AppleIntelLpssUARTv1   3.0.60
com.apple.driver.AppleIntelLpssUARTCommon   3.0.60
com.apple.driver.AppleOnboardSerial 1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.iokit.IOSerialFamily  11
com.apple.AppleGraphicsDeviceControl    3.20.13
com.apple.iokit.IOAcceleratorFamily2    378.26
com.apple.iokit.IOGraphicsFamily    519.20
com.apple.iokit.IOSurface   211.15
com.apple.driver.usb.cdc.ncm    5.0.0
com.apple.driver.usb.AppleUSBiBridge    1.0
com.apple.driver.usb.cdc    5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice    1.2
com.apple.driver.AppleUSBHostMergeProperties    1.2
com.apple.filesystems.hfs.encodings.kext    1
com.apple.driver.AppleActuatorDriver    1404.4
com.apple.driver.AppleHIDKeyboard   205
com.apple.driver.AppleHSBluetoothDriver 133
com.apple.driver.IOBluetoothHIDDriver   6.0.7f10
com.apple.iokit.IOBluetoothFamily   6.0.7f10
com.apple.driver.AppleMultitouchDriver  1404.4
com.apple.driver.AppleInputDeviceSupport    1404.3
com.apple.driver.AppleHSSPIHIDDriver    53
com.apple.driver.AppleThunderboltDPInAdapter    5.5.5
com.apple.driver.AppleThunderboltDPAdapterFamily    5.5.5
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleHPM   3.1.3
com.apple.driver.AppleIntelLpssI2CController    3.0.60
com.apple.driver.AppleHSSPISupport  53
com.apple.driver.AppleThunderboltNHI    4.7.2
com.apple.iokit.IOThunderboltFamily 6.7.8
com.apple.iokit.IO80211Family   1200.12.2
com.apple.driver.mDNSOffloadUserClient  1.0.1b8
com.apple.driver.corecapture    1.0.4
com.apple.driver.AppleIntelLpssSpiController    3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IONVMeFamily    2.1.0
com.apple.driver.AppleIntelLpssI2C  3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI    1.2
com.apple.driver.usb.AppleUSBXHCI   1.2
com.apple.driver.usb.AppleUSBHostPacketFilter   1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM  2.1
com.apple.driver.AppleEFIRuntime    2.1
com.apple.iokit.IOSMBusFamily   1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox  300.0
com.apple.kext.AppleMatch   1.0.0d1
com.apple.driver.DiskImages 480.60.1
com.apple.driver.AppleFDEKeyStore   28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore  2
com.apple.driver.AppleUSBTDM    439.70.3
com.apple.driver.AppleMobileFileIntegrity   1.0.5
com.apple.iokit.IOUSBMassStorageDriver  140.70.2
com.apple.iokit.IOSCSIBlockCommandsDevice   404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily   404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost    1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController    1.0
com.apple.driver.AppleSEPManager    1.0.1
com.apple.driver.IOSlaveProcessor   1
com.apple.iokit.IOTimeSyncFamily    680.15
com.apple.iokit.IONetworkingFamily  3.4
com.apple.iokit.IOReportFamily  31
com.apple.driver.AppleACPIPlatform  6.1
com.apple.driver.AppleSMC   3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread   1
com.apple.kec.Libm  1
com.apple.kec.corecrypto    1.0

EOF
Model: MacBookPro13,2, BootROM MBP132.0247.B00, 2 processors, Intel Core i5, 3.1 GHz, 16 GB, SMC 2.37f20
Graphics: Intel Iris Graphics 550, Intel Iris Graphics 550, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)
Bluetooth: Version 6.0.7f10, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1
  • Hello Rexxo, welcome to Ask Different. Do restarts happen randomly or have you noticed a pattern (when browsing, when working with a specific app, after locking or unlocking the screen...)? Do you have something plugged in to the Thunderbolt port? – jaume Oct 6 '18 at 10:15
  • Hey Jaume - The restarts tend to be after i've walked away from the machine and the screen has locked, or after i've closed the screen and re-opened (sleep mode i guess this is?). I do have stuff plugged in to the ports when I'm using it, usually power, mouse and a usb-c to screen cable, but it does seem to happen without stuff plugged in as well e.g. when it's been in sleep mode in my bag, nothing plugged in. – Rexxo Oct 6 '18 at 20:12
  • I did a quick search and found many reports of people affected by this issue, and several of them commented this seemed to happen when putting the Mac to sleep or when closing the lid. I'd recommend that you try setting Computer sleep to Never in System Preferences>Energy Saver and do an SMC reset (support.apple.com/en-us/HT201295). For a definitive diagnose bring your Mac to an App Store, if you have the possibility, and let a Genius take a look at it, it could be a hardware issue. – jaume Oct 6 '18 at 22:42
  • Here (discussions.apple.com/thread/8149427) I found a report that an SMC reset could help. The SMC can be reset as follows (see support.apple.com/en-us/HT201295 for details): After your Mac shuts down, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds. If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button. Release all keys. Press the power button again to turn on your Mac.. Could you try it and report back? – jaume Oct 6 '18 at 22:50
  • Hi @jaume sorry for not getting back to you sooner, have only just spotted this message! I've tried the SMC reset, will see if it behaves any better over the next day or so and get back to you. Thanks for your help. – Rexxo Oct 11 '18 at 22:13
1

So, I had the same issue on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) running MacOs Mojave 10.14.2.

After trying all sorts of solutions, some of them posted also here and on the official Apple Community thread (https://discussions.apple.com/thread/8149427?page=1) that didn't help I solve the issue doing this.

I have enrolled in the macOS Beta program and installed 10.14.3 Beta (18D38a). I'm running this for 2 days now and my laptop was in standby all this time without any reboots.

I know is not the best option and maybe installing a beta will mess up with other stuff but for the moment I had no issues.

Also, installing a beta will give you the possibility to send feedback and maybe that one is more taken into consideration than any other reports you send when getting that stupid error.

  • I have the same issue, running 10.14.3 (18D109) so it doesn't seem the update fixed it. – toabi Mar 1 at 6:45
  • 1
    A short update from my side: the solutionI stated earlier didin't fix the problem after all, so in the end I took my MacBook in service. It is a logic board problem. They had to change that under warranty and now after almost 2 weeks that problem never occurred. So, unfortunately, this is not a software problem and can be solved only by changing the logic board. Cheers! – Alex Bitzu Mar 2 at 7:36
  • You can edit your own answer if you want to update it, no need to post a new answer as a comment. – nohillside Apr 16 at 17:10

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