I'm trying to use the built in "ETA" shortcut recipe. I add my wife as the recipient and run the shortcut. When it shows me the message for confirmation, her name is green, not blue.

When I actually send the message and look in the Messages app, I now have two different conversations for her. One is our historic message thread, the other has only this single message sent by Shortcuts.

Why is this happening, and how can I stop it?

  • Are you sending it to her Apple ID email address or to her phone number? What's different between how she's being contacted for both threads in Messages?
    – fsb
    Sep 21, 2018 at 15:52
  • This is a common glitch with shortcuts. I have found now solution so far but I will keep looking.
    – JBis
    Sep 21, 2018 at 17:15
  • Try typing in your wife's email address she uses for iMessage, not phone number.
    – airsquared
    Sep 21, 2018 at 17:48
  • She uses an iPad, so iMessage is through her email. Tonight I tried it again. This time the bubble is blue, but it’s still listed in messages as a separate conversation.
    – Kirkman14
    Sep 22, 2018 at 4:23

1 Answer 1


I had the same issue. I solved it by typing in the phone number rather than using the contact.

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