The pass-code has been entered incorrectly on my iPad so many times that a screen showed up saying:

iPad is Disabled. Connect to iTunes

I have tried two methods to restoring the iPad.

  1. Connect the iPad to the computer. Hold down the home and power buttons at the same time. When the screen goes blank, wait two seconds, then release both buttons. I went to Itunes and held down the correct buttons until apple recognized iTunes recognized the iPad was in recovery mode. I then chose the restore option on the screen. When Itunes finished and restarted, the same screen showed up: iPad is Disabled. Connect to iTunes
  2. Hold down the volume/home/power button at the same time till the apple icon shows up, release all the buttons. When this happened, the Apple diagnostics screen showed up and when I clicked Exit Diagnostics, the Ipad restarted, and went to the same iPad is Disabled. Connect to Itunes screen. When I chose the second option Start Diagnostics, It told me to go to apple.com/support.

Is there any way to fix this and restore the iPad? I do not need to save my old data.

  • 2
    Connect your iOS device to your computer and open iTunes. ... While your device is connected, force restart it: ... When you see the option to Restore or Update, choose Restore. ... Wait for the process to finish.
    – Ruskes
    Commented Sep 19, 2018 at 2:56
  • 1
    I mentioned in my question as Method 1 that I followed the instructions on Itunes and the Ipad returned to the same disabled screen. I'm sorry if i was not clear enough and have edited the question.
    – user297247
    Commented Sep 27, 2018 at 0:01
  • so it is disabled because you entered the wrong password repentantly, do you now the right password ?
    – Ruskes
    Commented Sep 27, 2018 at 0:33
  • I think I still know it. The iPad has been disabled for over a year!
    – user297247
    Commented Oct 1, 2018 at 17:10

2 Answers 2


Restoring it from iTunes should have worked. But this only works if you have previously synced your device with iTunes and have a backup stored on your computer.

If you know the right password... do following.

Try to back up the iOS device in iTunes

The first thing you should try to unlock your disabled device is a simple iTunes backup.

Connect your iOS device to your computer via USB and open iTunes. Select the device in the upper right-hand corner to display its properties in the main screen.

enter image description here

iTunes backup

Click on the "Back Up Now" button to start a sync.

You may be prompted to type in your password on your iOS device to start the sync because the device is locked.

Once you have typed in your password, you can cancel the back up and start using your device.

  • When I connect the iPad to iTunes and open iTunes, I get a prompt to allow access to the iPad. When I click ok this shows up: iTunes could not connect to this iPad. an unknown error occured (0xE8000015)
    – user297247
    Commented Sep 30, 2018 at 0:26
  • @Redline so it is still blocked ! This trick only works if you have previously synced your device with iTunes
    – Ruskes
    Commented Sep 30, 2018 at 1:33

In addition to using iTunes, you can also use iCloud to unlock: 1. Visit the iCloud webpage with another device and log in to your Apple account. 2. Select "Find iPhone" among various functions on the page. 3. At the top of the page you jump to, click All Devices. 4. Select the iPad that is now disabled among all displayed devices. 5. Find the "Erase" button, all data and screen lock on iPad will be erased. 6. iPad will restart automatically and you can access iPad without screen lock. If you have synced data with iTunes before, this method is also worth trying: https://www.fonecope.com/fix-ipad-is-disabled-connect-to-itunes.html#Part2

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