My battery was at 100% when I turned my phone off, when trying to turn it back on the red battery symbol showed up so I tried to charge my phone. The problem is when I plug in any charger the lighting symbol does not show up until I unplug the charger. My phone is old and I have had battery life problems before, please help.

  • How old is the battery?
    – Tetsujin
    Sep 8, 2018 at 13:40
  • Test the charger and cable separately. Make sure there's no lint in the connector. Inspect the lightning plug for corrosion/oxidisation on the contacts. If you can find no problems there your battery is most likely dead and needs replacing. I've had several 3rd party batteries fail on me. They simply refuse to charge, like this.
    – Andreas
    Sep 8, 2018 at 19:12

1 Answer 1


When troubleshooting charging issues, I would do the following (in order):

Always try another Lightning cable and charger, preferably Apple original or MFi certified units.

The [https://en.wikipedia.org/wiki/Lightning_(connector)|Lightning cable 8-pin connector] should be sitting flush with the housing and completely inserted. If it is not, there could be lint/dust/debris inside the port impeding a proper connection. You can clean it out with fine point tweezers or a dental pick. Just be careful not to damage the pins inside the Lightning Port.

Change the battery. The battery is the weakest link in the entire phone and certainly for charger related issues. It is also the easiest thing to replace. Use a battery utility, such as coconutBattery (for Mac) or 3uTools (for Windows) to test the battery prior to removal if you can get the phone to boot properly. Anything less than 70% of design capacity will require replacement.

If the battery is in good condition, you can use a [https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=USB+Ammeter|USB Ammeter] to determine if the phone is really drawing current when it says it's charging. If it isn't drawing current, then I would change the Lightning/Charge Port.

If a new battery and charge port still don't resolve the issue, then you either have faulty replacement parts (possible) or a logic board issue.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .