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My MacBook Air's internal keyboard and Trackpad have stopped working. To be honest, she had a bit of a fall about 2 weeks ago, about 3 feet onto carpet, it has worked fine ever since yesterday. I reset PRAM and SMC, no luck.

Works totally fine with external mouse and keyboard. How do I get it working again?

marked as duplicate by Allan, Ruskes, IconDaemon, nohillside Oct 29 '18 at 7:25

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It is likely that the internal connectors for keyboard and Trackpad have lost contact from the main logic board. It is advisable to get it inspected by an authorised Apple technician.

  • Amy idea of how much that will cost? The laptop is still under apple care. – Mhughesy Aug 13 '18 at 2:34
  • No idea. Only an Apple Store/authorized service provider can answer that. If you have an active Apple Care protection plan, any services and spares may be covered for free (as per Apple Care policy). – Nimesh Neema Aug 13 '18 at 2:35
  • Thank you for your help! In your opinion, is this a major fix? I am a struggling student and am just worried about the cost... – Mhughesy Aug 13 '18 at 2:38
  • As I said no comment can be made without inspection. Your best resort would be to visit an Apple Store/Authorized service provider and they will be able to answer any/all questions. – Nimesh Neema Aug 13 '18 at 2:40

It is the ribbon cable, and it cost about 8 bucks on Amazon.

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