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I have an app that hasn't had the ratings on it reset in almost a year. During that time it has accumulated a large amount of healthy 5 star ratings/reviews. However, the top review that shows on the app store product listing is a 1-star lengthy review. This 1-star review was at one time a 5-star and managed to accumulate enough "Helpful" votes to land it's way to the top of the reviews for the app. In a stroke of what I see as bad luck, the owner of this top review changed their rating to 1-star. So now when you visit the app page, you see this 1-star review. I am now trying to figure out a way to remove it. Reporting it does not do anything.

So my question, if I reset the rating when I submit a new update, will it also reset the top "Most Helpful" reviews?

  • What did you find out? – Primož Kralj Mar 18 '19 at 14:47
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    In the end, I ended up NOT resetting the rating. I would imagine doing so would not remove the top rating since it is across all versions of the app. I ended up repeatedly reporting the "most helpful" review until they eventually removed it. I typed up a fairly long removal request. I made sure to be thorough and present a case as to why it should be removed and then they accepted my appeal. – AcidicSkittles Mar 19 '19 at 16:37
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I'm not sure about the rating of "Most helpful" reviews, but according to https://developer.apple.com/app-store/ratings-and-reviews/ it does not not reset your apps' written reviews.

In addition, keep in mind that resetting your summary rating does not reset your app’s written reviews. Past reviews will continue to display on your product page.

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