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I have an iPhone 5 running iOS 11. When I receive a call, the phone vibrates but does not ring.

  1. Do Not Disturb is off

  2. Mute switch is on - phone will play internet radio OK

  3. When I select Sounds > Ringtone the phone plays the tone OK. Changing the ringtone does not make the tone play when a call is received.

  4. Volume control is up

Any other suggestions on how I can resolve this?

  • Have you tried to restart your iPhone? – Fabian Gr Jul 24 '18 at 5:47
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    Turn the mute switch off. The behaviour you describe is exactly what happens when mute is turned on. – Mike Scott Jul 24 '18 at 6:14

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