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An employee recently got a new company mac, then left the company. We've reset plenty of mac passwords in the past by using recovery mode > utilities > terminal > 'resetpassword' > select admin > type in new password.

Instead now, it asks for an Apple ID login. We don't know the login.

Is there any other way to reset this password?

  • Is there any data on it? Is there a back-up to that data? A back-up policy? Completely wiping / fresh install may be the quickest solution... – Solar Mike Jul 20 '18 at 8:37
  • @SolarMike Unless it also has a firmware password, in which case you may need to provide proof of ownership and get help from Apple. – Mike Scott Jul 20 '18 at 8:41
  • Yes there is a data on it. It's a clients laptop, we do have a file sync software which is for company data but some times people store data outside of this. They're trying to get the password from them now. – user2924019 Jul 20 '18 at 8:42
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If it's locked by an AppleId, the only chance you have is to contact the owner of the AppleID or contacting Apple support for companies.

  • Thanks, We've come to the same conclusion now as it seems the drive is encrypted with File Vault. – user2924019 Jul 20 '18 at 8:40
  • Please mark my answer as solution. – Fabian Gr Jul 20 '18 at 8:53
  • Yes I always mark answers, it just has a long delay before I can. – user2924019 Jul 20 '18 at 9:30
  • We've reset the apple ID but the laptop says it's incorrect. I suspect it can't be reset. – user2924019 Jul 20 '18 at 9:37

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