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I've recently migrated my email from Google Apps to the free version of Google - however my iPad and iPhone mail apps are ordering my emails in some completely illogical order.

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At the top I have new unread emails, then I have emails from October 2013 which then goes backwards down to 2011. Somewhere scattered in those messages are the emails from November 2013 to today.

Other email clients (both on iOS, Windows and the web) don't have this issue, so how can I resolve this?

More details

I can temporarily resolve this if I scroll down to the very bottom of the emails (so loading them all) and then return to the top. At which point all my emails are displayed in the correct date order.

However overnight iOS (presumably) flushes the bottom emails from memory and in the morning I'm back to seeing unread emails at the top followed by the ones from 2013. The ones that I've previously read are now buried somewhere in the list.

  • Clients that don't have this issue: Gmail (web), GMail (iOS app), Outlook (Windows), Windows 10 mail (Windows) and Thunderbird (Windows).
  • Clients that do have this issue: iOS Mail for iPad, iOS Mail for iPhone.

I've tried importing my emails between Google accounts in multiple ways, none of which have made any difference to the iOS Mail clients:

  1. Getting the new Gmail account to pull emails via POP3 from the old email account
  2. Using Thunderbird to link both old and new accounts and then transfer the emails between the two via IMAP
  3. Same as #2, but using a local folder as an intermediary - as suggested by this answer.

Bizarrely, when I did #2 for "Sent Items", iOS Mail presents them in the correct order!

Finally, this has nothing to do with threading of emails. I've tried turning that on and off and it makes no difference.

Does anyone know how I can fix this?

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    This is the sort of thing that would get an answer from Apple Support pretty quickly. I'm wondering, if it's not sorting by date, have you figured out what exactly it is sorting by? – Matt Sephton Jul 15 '18 at 16:05
  • @MattSephton I've absolutely no idea. I even looked in the Google Takeout mbox export to see if the order of that was broken or if it was being sorted on a Delivery-Date or similar field - but nothing. – Richard Jul 17 '18 at 21:42
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The problem is that Apple isn't looking at the same date for sorting that webmail or Outlook uses. I just had a mess cleaning up a user's mailbox that was full at 25GB. Our Rackspace webmail only lets you move 100 items at a time, so I used Outlook so I could grab huge chunks of email to move. Oops !

It did a pretty good job with over 120,000 emails in the mailbox, but eventually the number of items was off. Then I used webmail to move the rest that were orphaned. Looks fine in Outlook 2016 (Office365) and in Rackspace webmail. But on an iPhone or iPad the first week of email was right, then it went to 2016 emails - 2017 and 2018 were no longer where they should be. Messed up, not in correct chronological order.

The solution that a Rackspace tech gave me was via webmail - not Outlook or other device - to move the emails in the Inbox to another folder for 5+ minutes, let everything sync on the server, then copy them back to the Inbox. It fixed all the emails I tried it on. There's 71,000+ in her Inbox, so if having the last few weeks correct on the iPhone is all she needs, I'm done ! I was very happy that a simple move out and back fixed the issue. Hope it helps someone else. There is also the option of using the Outlook app, it may not be affected by the Apple iOS date issue.

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I had exactly the same Problem with my iPad, deleting the account and adding it again didn't solve the Problem so I Spoke with someone at the Genius Bar.

Just Backup your data and reset your device. After that just restore from Backup. That solved the Problem for me.

Hope I could help you.

  • Didn't work I'm afraid, the emails just re-appeared in the same (wrong) order. – Richard Jul 19 '18 at 15:13
  • Well I'm sorry that I haven't helped you. have you tried to contact Apple Support? – Fabian Gr Jul 20 '18 at 10:18

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