This happens periodically, but I still don’t know why....very frustrating. 2011 MacBook Pro, High Sierra 10.13.5. 10 other devices in the house using WiFi no problem, between Galaxy S9, 3 iPads, an HP laptop and numerous smart TVs.... this has happened at home as well as on the road and I know that it is my MBP, but usually I manage to fix it- not this time. Have reset both SMC and PRAM. Have deleted WiFi service and re-added it. Have manually entered IPv4 addresses and DNS servers. Probably did some other things that I don’t remember anymore...

Restarted numerous times. Don’t know what to do anymore... usually it comes back by now, but no such luck. What else can I try? I have even been in Terminal running some commands to try to clear my caches etc...When I ping a DNS server in Terminal like Google’s,, I get responses, but I have to manually set my IPv4 address and subnet mask to When everything is configured like normal, i.e. IPv4 using DHCP and IPv6 configured automatically, I do not have a self-assigned IP address, but it does show me having an IPv6 address, which is weird and don’t recall seeing that before, usually it is an IPv4 address. When I get my IP address in terminal, it is not a class C, starting in 192, but rather a class B starting with 169 and the subnet mask is then, which I never see.

I also cannot boot into Safe mode for some reason. When i get to the logo screen and the progress bar underneath, the progress bar gets halfway and then the screen goes dark and it powers off. I can boot into recovery mode and if I use the Get Help Online section and open Safari, I GET ON THE INTERNET JUST FINE.... so what the heck gives?? Doesn’t make any sense... Please help... Thank you!

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    Can’t reply in chat now for some reason. Am on my iPad, which is what I have been using... have reloaded the page numerous times. @JBis
    – Manfred33
    Commented Jul 8, 2018 at 20:46
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    When I try to send my message, the “send” button goes from blue to grey but nothing happens...
    – Manfred33
    Commented Jul 8, 2018 at 20:54
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    Manfred might need to find one answer somewhere that someone can upvote if chat isn’t working.
    – bmike
    Commented Jul 8, 2018 at 20:55
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    Yeah, I don’t know why it’s not working now, was working fine all this time...
    – Manfred33
    Commented Jul 8, 2018 at 20:58
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    I should add, that my description of using the send button is on the full site... on the mobile site, I tap on the blue button with white airplane and it does nothing, doesn’t change color etc...
    – Manfred33
    Commented Jul 8, 2018 at 21:00

1 Answer 1


After talking in a chat with the OP. I suggested the following solution, which in the end solved the issue.

Follow these instructions to reinstall macOS:

Start up from macOS Recovery

  1. macOS Recovery installs different versions of macOS depending on the key combination you use while starting up. Turn on or restart your Mac, then immediately hold down one of these combinations: enter image description here

2.Release the keys when you see the Apple logo or a spinning globe.

Install macOS

  1. Choose Reinstall macOS (or Reinstall OS X) from the utilities window.
  2. Click Continue, then follow the onscreen instructions. You'll be asked to select your disk. If you don't see it, click Show All Disks.
  3. Click Install. Your Mac restarts after installation is complete.
  • Yup, that did the trick.... Fortunately I was able to use the Internet in Recovery Mode to download and reinstall High Sierra, which made it all the more weird that I could not use the internet there but not when I booted normally.
    – Manfred33
    Commented Jul 9, 2018 at 1:47
  • @Manfred33 Yup. Kind of odd that it worked in recovery and not normal boot. Please make sure to upvote answer by clicking the uparrow to the left of the answer. Commented Jul 9, 2018 at 1:52

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