1

Some days ago I played a few Chess games on the built-in chess app. But now each time i open up chess it does these steps:

  1. It makes the mouse a spinning color wheel
  2. The app crashes
  3. It says that 'Chess quit unexpectedly'

What can i do to fix this?

  • Can you post logs and software version? – JBis Jun 30 '18 at 14:28
  • My version of mac is 10.13.5 and what do you mean with logs? – Victor F Jul 7 '18 at 9:33
2

This is a wonderful issue to follow the two articles Apple publishes on isolating issues (not that it's wonderful to crash, but this is a very small contained issue that should be easy to isolate and then fix):

That sets the table for you to dive into software isolation (which this is clearly the first thing to try)

In your case, making a new user account, verifying if the crash is system wide or just your account is the next step I’d take. Once that’s done, you can think about updates / verifying a backup, etc...

  • I don’t think the first link is correct – At0mic Jun 30 '18 at 18:10
  • Yes indeed @IronCraftMan Thanks so much for pointing that out. I've added the title since the one link may be archived and that will help further fixed if these links rot in the future. – bmike Jun 30 '18 at 18:28
  • If i create a new user, Chess works fine – Victor F Jul 7 '18 at 9:33
  • @VictorFink Excellent triage. So - you can move your preferences and files to the new account and delete the one with the bad settings or you can start undoing and clearing settings on the old account in hopes you learn which setting is corrupt. Which is easier for you? – bmike Jul 7 '18 at 14:57
  • At least i want to keep my account, but which settings do you mean? – Victor F Jul 8 '18 at 11:57

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