In iTunes' preferences pane for Restrictions, Apple Music is grayed out and checked as disabled. Any idea how to enable this? The lock is not engaged at the bottom.

Apple Music grayed out

  • Is you Mac online? Are you signed in into Apple Music? – nohillside May 30 '18 at 16:17
  • @nohillside Online and signed into the Apple ID that has my Apple Music. Can't find any interface for signing into Apple Music and wasn't prompted when I first opened iTunes. – harpermd May 30 '18 at 16:35
  • Did you tried to close/open again your iTunes session (menu > accounts)? Additionally check if it is not your entire session that is restricted via Parental Control (in Mac Settings). – Louis Lac May 30 '18 at 16:54
  • @LouisLac I tried logging in and out, as well as deauthorizing and re-authorizing. User account is admin and not restricted in Parental Control. – harpermd May 30 '18 at 17:27

Looks like I had a Device Profile created by my administrator which disabled Apple Music, among other things.


Probably you have some custom "Profile" in your Mac try to remove it.

  1. check your "Profiles" list (in terminal) sudo profiles list.
  2. sudo profiles remove -identifier (identifier from the previous step).

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